Benfleet Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis
  • First Class Lounge
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate 1
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Staff Help Hours Monday - Friday - 06:00 to 21:00
  • Accessible Taxis

    Operated by local companies. Pre-booking advised

  • Booking Office Counter

    Customer Service Staff

  • Customer Help Point On platforms, accessible via electronic gates from street level
  • Helpline
  • Helpline Contact Details

    03457 44 44 22

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Mobility Set Down

    Outside station entrance

  • National Key Toilets

    Platform 1. This can be accessed using a radar key.

  • Step Free Access

    There are no lifts at the station, but step free access is available to both platforms from street level via electronic gates

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Please call 03457 44 44 22

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The toilets are located on Platforms 1 and 2.

    The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Oyster Notes

    .

  • Penalty Fares CC
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:15 to 21:30
    Saturday - 05:15 to 21:45
    Sunday - 06:15 to 21:15

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property 1
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room 1
  • Lost Property Phone number: 03457 44 44 22
    
    Operator Name: Operated by c2c
  • Lost Property: URL https://www.c2c-online.co.uk/help-feedback/lost-property/
  • Customer Service Note Monday - Friday, 08:00 - 20:00Saturday, Sunday and Public Holidays: 09:00 - 16:00 Christmas Day - Boxing Day: Closed. 0345 744 4422 (option 3, followed by option 3) [email protected]
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 03457 44 44 22
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.5439490855
  • Longitude 0.561723002

• Parking
  • Car Parking Details Parking 1:
    

    Daily and Weekly Tickets can be purchased at the Rail Ticket Machines.

    Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays

    
    Email: [email protected]
    Phone number: 0845 050 70 80
    
    Operator Name: National Car Parks Ltd
    Name: Station Car Park
    Spaces: 125
    Charges:
    PerHour: £1.00
    Daily: £6.40
    Weekly: £32.00
    Monthly: £131.00
    ThreeMonthly: £379.00
    Annual: £1,314.00
    Saturday: £3.60
    Sunday: £3.60
    Note:

    Daily and Weekly Tickets can be purchased at the Rail Ticket Machines.

    Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays

    
    
    Number Accessible Spaces: 3
    Accessible Car Park Equipment: No
    Accessible Car Park Equipment Note:

    Access to car park payment facilities is not required for wheelchair users as parking is free for disabled users in designated parking spaces

    
    Cctv: Yes
    Open:
    Monday - Sunday - open 24h
    Url: https://www.ncp.co.uk/find-a-car-park/car-parks/benfleet-station-c2c/
    
    Parking 2:
    

    Daily and Weekly Tickets can be purchased at the Rail Ticket Machines.

    Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays

    
    Email: [email protected]
    Phone number: 0845 050 70 80
    
    Operator Name: National Car Parks Ltd
    Name: Benfleet Station Car Park ( Premier Reserved Parking)
    Spaces: 0
    Charges:
    Annual: £1,675.00
    
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: No
    Cctv: Yes
    Open:
    Monday - Sunday - open 24h
    Url: https://www.ncp.co.uk/find-a-car-park/car-parks/benfleet-station-c2c/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Free c2c Wi-Fi (http://www.c2c-online.co.uk/travel-information/free-wifi/)
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability 1
  • Closed Circuit TV YES Yes
  • Location

    Outside station entrance

  • Note

    Some stands available on adjacent council land. For information regarding the dedicated cycle shed, please enquire at the ticket office.

  • Sheltered YES Yes
  • Spaces 67
  • Type
    Compounds
    Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/BEF.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.c2c-online.co.uk/help-feedback/lost-property/

• Taxi Information
  • Availability YES Yes
  • Note Outside main entrance, turn left under subway

• Other transportation
  • Rail Replacement Services

    Bus stops on Ferry Road outside front of station:

    - If travelling towards London, Stop E

    - If travelling towards Southend, Stop A