Cardiff Queen Street Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis
  • First Class Lounge
  • Help Points No
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate 1
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Impaired Access Staff Help Hours Saturday - 06:30 to 23:00
    Sunday - 08:00 to 23:00
  • Accesible Ticket Machine

    The ticket machines are near the main entrance and take cash and major debit and credit cards.

  • Helpline 1
  • Helpline Contact Details

    03333 211202

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access

    Usually, Category B.

    Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations."

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Help provided by on train staff outside staffing hours.

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note Near the main entrance
  • Penalty Fares
    Train Operator: AW
    Url: https://www.tfwrail.wales/policies-and-reports/revenue-protection-policy
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.

• Ticketing Hours
  • Ticket Office Hours Saturday - 07:40 to 18:00
    Sunday - 10:00 to 15:30

• Subway/transit
  • Metro: Availability No

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property 1
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room 1
  • Lost Property Phone number: 03333 211 202
    
    Operator Name: Transport for Wales
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales (https://tfwrail.wales)
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 03333 211 202
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.48196277
  • Longitude -3.170204472

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Cardiff Queen Street station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Mail and Express Services
  • Post Box: Note

    Outside the station.

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Cycle Storage
  • Availability 1
  • Closed Circuit TV YES Yes
  • Location

    Cycle parking is located at three locations. 8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance. 6 Sheffield stands providing for 12 bicycles are located on Platform 5. 4 Sheffield stands providing for 8 bicycles are located on Platform 2

  • Sheltered No
  • Spaces 36
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Limited service from stop outside station Mondays to Fridays

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Other transportation
  • Rail Replacement Services

    the rail replacement bus stop is located at the local bus stop on Dumfries place.

    To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park

    To Cathays / Heath/ Pontypridd /Treherbert/ Aberdare/ Merthyr/Rhymney, bus stop HU, same side as Sainsburys