East Croydon Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • Accesible Ticket Machine

    All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

    Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

  • Helpline YES Yes
  • Helpline Contact Details

    For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

    • Phone - 0800 138 1016
    • Textphone - 0800 138 1018
    
    Phone number: 0800 138 1016
    
  • Helpline Contact URL https://www.southernrailway.com/travel-information/travel-help/assisted-travel
  • Impared Mobility Set Down

    Located on the east side of the station entrance.

  • National Key Toilets

    Toilets may only be available during staffed hours at some locations.

  • Step Free Access

    This is a Category B1 station: Step Free access to all platforms.

    • Access to all platforms via long (approx. 60 metres) steep (approx. 1:10 gradient) ramps from main entrance/concourse at all times.
    • Lift access is available to all platforms via the Lansdowne Road/Dingwall Road entrance 0600-0000.

    The Assistance Meeting Point is the by Information Point on station concourse.

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station
  • Helpline Open Note

    The assisted helpline is not available on Christmas Day.

    
    

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Oyster Notes

    Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property

    If you have lost something at one of our stations or onboard our trains, please visit our website and use the webform to register your lost item.

    As some of our trains serve stations which are managed by other train operators (see below), you should also consider logging your lost item with them, just in case it's been handed in at one of their stations.

    • Thameslink
    • South Western Railway
    • Southeastern
    • Transport for London including London Overground
    • London North Western Railway

    If you have found an item of lost property, please hand it in to a member of staff.

    
    
    Operator Name: Southern
  • Lost Property: URL https://www.southernrailway.com/lostproperty
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.37500564
  • Longitude -0.092276539

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around this station (https://www.o2wifi.co.uk/hotspot/)

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Located by the station entrance, opposite Platform 6.

    Cycles are left at owners risk. Abandoned cycles may be removed.

  • Note

    Cycles are left at owners risk. Abandoned cycles may be removed.

  • Sheltered No
  • Spaces 40
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/ECR.pdf).

• Baggage Services
  • Left Luggage: Available No

• Taxi Information
  • Availability YES Yes
  • Note YES

• Other transportation
  • Rail Replacement Services

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/3m05 L R Gji Y Wzwl8 T K J5mjg/1ce5dcfd52c2b1d70b971b75522b68ed/2023-09_ C I_ S N_ R R B_ E C R_ D R.pdf