London Kings Cross Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge YES Yes
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 05:00 to 01:36
    Saturday - 05:00 to 00:36
    Sunday - 05:30 to 01:36
  • Accessible Taxis

    Accessible taxis are located at the taxi rank situated on Pancras Road just outside of the station. The taxi rank is located outside the station on Pancras Road. There is a help point at the taxi rank that can be used to request disability assistance. All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair.

  • Accesible Ticket Machine

    One London North Eastern Railway machine inside the travel centre and one London North Eastern Railway machine outside the travel centre and are DDA compliant.  There is a lowered ticket machine at this station.

  • Customer Help Point Customer help points are available at the platforms and at the taxi rank as well as using the rail information point at the centre of the main concourse.
  • Helpline
  • Helpline Contact Details

    If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

    
    Phone number: 0800 022 3720
    
  • Impared Access Ticket Gate

    Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.

  • Impared Mobility Set Down

    There are 3 disabled spaces with 1 hour parking outside Kings Cross station on Pancras road. There is a help point here that can be used to request disability assistance from these spaces.

    There is a Disabled Meeting Point on the station concourse (near the Customer Information desk) where disabled passengers coming into the station can be picked up.

  • National Key Toilets

    Accessible toilets are located next to platform 9 and can be operated by a radar key.

  • Step Free Access

    This is a Category A station. This station has step-free level access to all platforms.

    Lifts also provided between concourse up to the Mezzanine and down to the London Underground ticket hall.

    The Assistance Meeting Point varies - please check with your operator.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Help is available at the Rail Information Point in the centre of the concourse, station help points or from any member of staff.

    Disability assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Kings Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff. 

    It is preferred if disabled assistance is booked 24hours in advance by using the following numbers of your relevant train operator:

    London North Eastern Railway - 03457 225 225 [Option 3 then Option 4]  textphone 0800 975 1052 or you can complete the web form at www.lner.co.uk/customer-service/contact-us/assisted-travel/  Open Monday - Saturday 08:00-20:00, Sunday 10:00-20:00  

    Hull Trains - FREEPHONE 0800 316 1323

    Grand Central - 08440 8110 072 

    Great Northern - 0800 0582 844

• Rental Car
  • Availability No

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note In the Main Concourse opposite the shops
  • Oyster Notes

    Oyster transactions only available from self service ticket machines operated by Great Northern

  • Penalty Fares NR
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 22:00
    Saturday - 06:00 to 22:00
    Sunday - 07:45 to 22:00

• Subway/transit
  • Metro: Availability YES Yes
  • Metro: Note N/A

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change YES Yes
  • Lost Property YES Yes
  • Post Box No
  • Shops YES Yes
  • Seated Area No
  • Station Buffet YES Yes
  • Showers YES Yes
  • Trolley YES Yes
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 0330 024 0215
    
    Operator Name: Excess Baggage Company
  • Lost Property: URL https://www.networkrail.co.uk/stations/kings-cross
  • Customer Service Note Help is available at the Rail Information Point in the centre of the Main Concourse.
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 0330 024 0215
  • Staffing Level YES Yes

• Station Hours
  • Station Hours

    SATURDAY
    06:00:00 - 22:30:00
    SUNDAY
    07:45:00 - 23:30:00
    WEEKDAYS
    06:00:00 - 23:30:00

• Station Seating Areas
  • First Class Lounge Hours Monday - Friday - 07:00 to 21:25
    Saturday - 08:00 to 20:15
    Sunday - 09:00 to 20:15

• Station Location & Directions
  • Latitude 51.53088842
  • Longitude -0.122921342

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The toilets including accessible toilets are located next to platform 9. There also toilets on the Mezzanine Level.

• Priority Lounge Information
  • First Class Lounge: Note

    Location: Next to Waitrose

    Tickets Accepted in LNER First Class Lounge:

    • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
    • Any First Class Anytime ticket valid for travel on the LNER route
    • Any LNER First Class packages
    • First Advance (routed LNER & connections)
    • LNER First Class Reader Offer (routed LNER & connections)
    • LNER First Class Flat Fare (routed LNER & connections)
    • LNER Rewards First Class Leisure Single (routed LNER & connections)
    • LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
    • Inclusive Tour Tickets (eg. Superbreak)
    • Weekend First

    Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges

    Facilities: Toilets. TV. Air charge for mobile phones.

    Refreshments: Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.

    Wi-Fi: Yes

    Showers: No

• Airport
  • Availability YES Yes
  • Note Connections from LUL available

• Parking
  • Car Parking Details Email: [email protected]
    Phone number: 0207 431 4001
    
    Operator Name: C P Plus
    Name: Station Car Park
    Spaces: 322
    Number Accessible Spaces: 12
    Accessible Car Park Equipment: Yes
    Accessible Car Park Equipment Note:

    Wheelchair users may require assistance using car park equipment at this station 

    
    Cctv: No
    Open:
    Monday - Friday - 05:00 to 01:36
    Saturday - 05:00 to 01:11
    Sunday - 05:00 to 01:36
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around London Kings Cross station (http://www.btwifi.co.uk/find/)
  • Telephone: Usage Type Cards And Coins

• Other amenities
  • Tourist Information Office No
  • Waiting Room YES Yes
  • Other SATURDAY
    06:00:00 - 22:30:00
    SUNDAY
    07:45:00 - 23:30:00
    WEEKDAYS
    06:00:00 - 23:30:00
  • Waiting Room Note

    All platforms are partially or fully covered with a canopy.

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Platforms 1, 8 & 9

  • Note

    
    

  • Sheltered YES Yes
  • Spaces 204
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note There are bus stops in streets surrounding the station on Euston Rd and York Way.  All Transport for London buses are accessible by step free access More information about Transport for London buses can be found here (http://www.tfl.gov.uk/modes/buses/?cid=fs013) (http://www.tfl.gov.uk/modes/buses/?cid=fs013) All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also kneel to reduce the step-up from the pavement. More info can be found on Transport for Londons website here (https://www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs )

• Baggage Services
  • Left Luggage: Available YES Yes
  • Left Luggage: Phone Phone number: 020 3468 4690
    
    Operator Name: Excess Baggage Company
  • Left Luggage: URL https://www.left-baggage.co.uk/index/locations

• Alternative Station Code
  • National Location Code KGX
  • Sixteen Character Name LONDON KINGS X

• Taxi Information
  • Availability YES Yes
  • Note The taxi rank is situated on Pancras Road just outside of the station.