Staines Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - 05:15 to 00:00
    Saturday - 05:15 to 00:00
    Sunday - 07:00 to 00:00
  • Accesible Ticket Machine

    All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

  • Booking Office Counter

    An accessible ticket office counter is available in the main station booking hall on the London-bound platform.

  • Customer Help Point Help points are available on all platforms
  • Helpline YES Yes
  • Helpline Contact Details

    0800 5282100

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access

    Step-free category A Station - This station has step-free access to all platforms.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Helpline Open Note

    24 hours a day, except Christmas Day and Boxing Day

    
    

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The toilets are located on both Platforms 1 and 2. The National key toilet is located on Platform 2, and a second toilet is available on Platform 1; these toilets are operated by a radar key.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note In the booking hall and at the entrance to platform 2
  • Penalty Fares SW
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Staines ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:15 to 20:00
    Saturday - 06:10 to 19:55
    Sunday - 07:10 to 18:40

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property: URL https://www.southwesternrailway.com/contact-and-help/lost-property
  • Customer Service Note Please contact our Customer Service Centre on 0345 6000 650
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.43245842
  • Longitude -0.503156805

• Parking
  • Car Parking Details
    Name: Staines car park
    Spaces: 32
    Charges:
    Off-peak: £5.00
    PerHour: £1.70
    Daily: £10.00
    Weekly: £39.90
    Monthly: £140.70
    ThreeMonthly: £422.10
    Annual: £1,407.00
    Saturday: £5.00
    Sunday: £5.00
    Note:

    Season ticket holders only before 1000 Monday to Friday.

    RingGo Code 2034.

    Hourly rate available from 1200 from RingGo ONLY.

    Bank Holiday £5.00.

    Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £15.00.

    
    
    Number Accessible Spaces: 2
    Accessible Car Park Equipment: No
    Cctv: No
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Staines station (http://btopenzone.hotspot-directory.com)
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Cycle Compound for 72 cycles located on Platform 1

    Booking Hall entrance, Platform 2

  • Sheltered YES Yes
  • Spaces 142
  • Type
    Stands
    Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/SNS.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Other transportation
  • Rail Replacement Services

    Station forecourt off Kingston Road