Grand Central extends temporary suspension of train services during COVID-19 restrictions
GRAND Central will extend its current suspension of train services throughout June as company bosses continue to monitor Government advice on social distancing and plan a return of its train services later in the summer.
As UK rail passengers return under a new limited timetable and social distancing rules this week, Grand Central’s managing director said the company would continue to shape its return, while monitoring passenger demand elsewhere on the rail network throughout June.
Richard McClean said: “Being an Open Access train operator means, unlike franchised operators, we must sell enough tickets to cover our operating costs. The safety of our staff and passengers is essential but social distancing rules mean we cannot yet welcome the number of customers needed to run the service sustainably.
”I think over the coming month we’ll get a really informative picture of passenger attitude, Government intentions and how the industry is dealing with social distancing but for now the most sensible course of action for us is to monitor all this and use the time to plan our return.”
The majority of Grand Central staff have been told they will continue to be supported under the Government’s furlough scheme, while a skeleton team continues to finalise plans for services with parent company Arriva.
Grand Central has been a rail industry success story since it was founded in 2007, initially running services between Sunderland and London Kings Cross. This year the company celebrates the tenth anniversary of its services between Bradford and London.
“I’ve been overwhelmed by the messages of support we are getting from our passengers,” said Mr McClean. “We recently conducted a survey of attitudes amongst our customers and social media followers. We enjoyed a huge response and it was heartening to see how many people and communities rely on us and can’t wait to be back on board.
“It also provided us with a really useful insight into what people expect from us in terms of social distancing, ticketing and how we deliver service on board. We will continue to check in with our customers in this way to ensure the timing of our return and the service we offer meets their needs.”
For details of ticket refunds and COVID-19 emergency restrictions, go to www.grandcentralrail.com
Notes to editors
Grand Central Railway Company Limited is an established train operator which provides direct rail connections from towns and cities in Yorkshire and the North East England with London.
Customer satisfaction levels are consistently high and the rail company was named Britain’s best value rail operator for the eighth time in Spring 2019 National Rail Passenger Survey.
Grand Central operates West Riding services between Bradford Interchange, Low Moor, Halifax, Brighouse, Mirfield, Wakefield Kirkgate, Pontefract Monkhill, Doncaster and London King’s Cross. The rail operator also operates North East services between Sunderland, Hartlepool, Eaglescliffe, Northallerton, Thirsk, York and London King’s Cross.
Grand Central is part of the Arriva group. Arriva is one of the leading providers of passenger transport in Europe, employing over 53,000 people and delivering 2 billion passenger journeys a year across 14 European countries. We are part of Deutsche Bahn (DB), one of the world’s leading passenger and logistics companies, and are responsible for DB's regional passenger transport services outside Germany.
Richard Catton I PR & Partnerships Executive I Grand Central
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