Newcastle Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge YES Yes
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 04:00 to 00:15
    Saturday - 04:00 to 23:30
    Sunday - 07:00 to 00:15
  • Accesible Ticket Machine

    Accessible machine are located on the main concourse

  • Booking Office Counter

    Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

  • Customer Help Point Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
  • Helpline No
  • Helpline Contact Details

    03457 225 225 or 18001 03457 225 225 (Text relay service)

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • National Key Toilets

    The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.

  • Step Free Access

    Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

    This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

    Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note Adjacent to Platform 12
  • Penalty Fares GR
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 19:00
    Saturday - 07:00 to 19:00
    Sunday - 07:30 to 19:00

• Subway/transit
  • Metro: Availability YES Yes
  • Metro: Note Tyne & Wear Metro runs from platforms adjacent to station concourse. For details: www.nexus.org.uk (http://www.nexus.org.uk)

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property No
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 01163663587
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 01163663587
  • Staffing Level YES Yes

• Station Seating Areas
  • First Class Lounge Hours Sunday - 09:00 to 20:00
    Saturday - 06:15 to 17:00

• Station Location & Directions
  • Latitude 54.96822056
  • Longitude -1.617285496

• Airport
  • Availability YES Yes
  • Note Tyne & Wear Metro provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk (http://www.nexus.org.uk)

• Priority Lounge Information
  • First Class Lounge: Note

    Located

    South end of Platform 3

    Opening hours

    Monday - Friday 06:15 - 20:00 Saturday 06:15 - 17:00 Sunday 09:00 - 20:00

    Located

    South end of Platform 3

    Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges

    Tickets Accepted

    • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
    • Any First Class Open ticket valid for travel on the LNER route
    • LNER First Advance (routed LNER/LNER & connections)
    • LNER First Class Reader Offer (routed LNER/LNER & connections)
    • LNER Self Print First Class Upgrade voucher (routed LNER/LNER & connections)
    • Inclusive Tour Tickets
    • Weekend First

    Restricted tickets

    • All First Class tickets valid only on other train operators, including Caledonian Sleepers

    Facilities

    Toilets / Meeting rooms, TV, newspapers

    Refreshments

    Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

    Wi-Fi

    Yes

    Showers

    No

• Parking
  • Car Parking Details Parking 1:
    
    Operator Name: London North Eastern Railway
    Name: Long Stay Car Park
    Spaces: 454
    Charges:
    Off-peak: £8.00
    Daily: £20.00
    Weekly: £78.00
    Monthly: £253.50
    Annual: £2,145.00
    Saturday: £8.00
    Sunday: £8.00
    Note:

    Short Stay 30-60 mins £3.50

    Short Stay 61-120 mins - £6.50

    Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.

    Simply purchase your ticket at the car park on the day.

    
    
    Number Accessible Spaces: 17
    Accessible Spaces Note:

    Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.

    
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Sunday - 04:00 to 23:00
    Url: https://www.nationalrail.co.uk/
    
    Parking 2:
    
    Address:
    Entrance is at west side of Station
    Follow the Signs to the entrance vi
    
    
    Operator Name: London North Eastern Railway
    Name: Short stay
    Spaces: 27
    Charges:
    PerHour: £3.50
    Note:

    Short stay 21-60 mins - £3.50

    Short stay 61-120 mins - £6.50

    
    
    Number Accessible Spaces: 3
    Accessible Spaces Note:

    The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces

    
    Accessible Car Park Equipment: No
    Accessible Car Park Equipment Note:

    Short Stay Car Park, first twenty minutes free of charge.

    
    Cctv: Yes
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Newcastle station (http://btwifi.com/find)
  • Telephone: Usage Type Cards And Coins

• Mail and Express Services
  • Post Box: Note

    Outside the station

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.

  • Note

    28 stands accommodating 56 cycles

  • Sheltered YES Yes
  • Spaces 122
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/NCL.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note Newcastle is alarge station, taxis are available 24/7 from the station taxi rank.

• Other transportation
  • Port YES Yes
  • Port Bus to DFDS ferry terminal departs from the end of the short stay car park.
  • Rail Replacement Services

    Rail Replacement Coaches leave from the front of the station.