Discretionary discounts

If you have had a poor experience on a Grand Central service or otherwise haven't felt like we've been as helpful as we could, we may issue you with a discretionary discount code.

These codes are single-use discounts which allow you to get 20% off a Grand Central journey of your choice. They are provided in the format L20-AAA### where "AAA" is a random sequence of letters and "###" is a random sequence of numbers. Codes can only be used once but up to 8 people can travel on a single transaction.

Using your discretionary discount code

In order to use your code, select your journey using the "Buy tickets" box above, making sure to select a Grand Central service (highlighted with an orange Grand Central logo). At the checkout, you will be asked for a discount code - enter the code you will have received.

The code works with your Railcard, but cannot be used in conjunction with any other offer, such as our NUS discount or loyalty scheme.

These codes have the same availability and restrictions as our loyalty scheme, however they last for six months rather than one.

• See full terms and conditions
  • This promotion is organised by Grand Central Railway Company Limited (CRN 03979826), whose registered office is 1 Admiral Way, Doxford International Business Park, Sunderland SR3 3XP
  • The 20% discount is available for Grand Central Advance, Anytime and Off-Peak train tickets only which are exclusively for use on Grand Central trains.
  • The discount is not available against other train company tickets or other fare types.
  • Discounts apply to both Adult and Child fares and are available on both Standard and First Class Advance train tickets.
  • Grand Central Advance, Anytime and Off-Peak train tickets are subject to availability.
  • Please note that the voucher code can only be used once for one transaction.
  • Bookings made with the voucher code are for a maximum of 8 people travelling.
  • All tickets purchased in the transaction must depart from and arrive at the same outward and return destinations.
  • The discount can only be applied to Grand Central Advance, Anytime and Off-Peak train tickets, the maximum number of single tickets which can be purchased is 16 (e.g. eight x Advance train tickets in the outward direction and eight x Advance train tickets in the return direction).
  • The date of travel must be the same for all outward journeys and the same for all return journeys.
  • The voucher code is valid for bookings made within 6 months of receipt. Voucher codes can only be issued once.
  • The Grand Central Advance, Anytime and Off-Peak train tickets will only be valid on the Grand Central network - the tickets will not be accepted by other train operators. For details of the Grand Central network, please see our route map.
  • If part of your journey is with another operator then you must buy a separate ticket for that part of the route.
  • The National Rail Conditions of Travel apply for travel on all Grand Central trains.
  • Grand Central reserves the right to withdraw this offer or amend these terms and conditions at any time without notice.
  • The cash redemption value of this voucher is 0.001p.