Help & Contact

Find out how to book assistance on Grand Central trains, including help boarding, accessible seating and luggage.

If you didn’t find what you were looking for in our Customer Help Centre, you can contact our Customer Relations Team

If you were delayed on a Grand Central journey, you may be eligible for Charter Compensation.

If you have decided not to travel, you may be able to get your money back for your ticket.

Browse our Customer Help Centre to find out key information about your journey

If you wish to travel on a different service or day

Answers to your frequently asked questions.

Click here to view or change your booked train journeys