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![Travel Assistance & Passenger Assist](https://www.grandcentralrail.com/sites/default/files/styles/very_big/public/travel-assistance.jpg?itok=C04sjFYk)
Travel Assistance & Passenger Assist
Find out how to book assistance on Grand Central trains, including help boarding, accessible seating and luggage.
![Get in touch](https://www.grandcentralrail.com/sites/default/files/styles/very_big/public/gc-new-train.jpg?itok=ooBVomV_)
Get in touch
If you didn’t find what you were looking for in our Customer Help Centre, you can contact our Customer Relations Team
![Delay compensation](https://www.grandcentralrail.com/sites/default/files/styles/very_big/public/station-clock.jpg?itok=WM82WQOy)
Delay compensation
If you were delayed on a Grand Central journey, you may be eligible for Charter Compensation.
![Unused ticket refunds](https://www.grandcentralrail.com/sites/default/files/styles/very_big/public/reserved-seats.jpg?itok=jytDzDpM)
Unused ticket refunds
If you have decided not to travel, you may be able to get your money back for your ticket.
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Help centre
Browse our Customer Help Centre to find out key information about your journey
![Changing your ticket](https://www.grandcentralrail.com/sites/default/files/styles/very_big/public/free-wi-fi.jpg?itok=ECfHpN1P)
![FAQs](https://www.grandcentralrail.com/sites/default/files/styles/very_big/public/careers.jpg?itok=QMVlQ8QO)
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