Changing your ticket

Before we can change your ticket, we need to know what sort of ticket you bought. Note that Advance tickets are tickets purchased for specific services, while Off Peak or Anytime tickets are valid on several. Advance tickets always come with a seat reservation, while holders of Off-Peak and Anytime tickets may need to make a reservation separately in order to travel. Changes to tickets may be subject to a £5.00 admin fee per person, per ticket.  

• I have purchased an Advance ticket

  • Advance tickets can currently be amended by your point of sale for another date / time. Please note the origin / destination stations and Train Operating Company can’t be amended. You will need to purchase a new ticket if you wish to change the date or time of your journey, and you can amend your ticket up to 10 minutes before your journey is due to begin.

  • The difference between the price paid and cost of the next suitable fare for your journey is payable, plus an administration fee of £5.00 per person, per single ticket for each change to a journey. If you change to a train on which a cheaper fare is available, the difference will not be refunded.

  • If you purchased your ticket through the Grand Central website, please email us at [email protected] or call 0345 603 4852 (option 4, then option 2) to amend your journey. If your tickets have been collected, please return them to the below address with a covering letter outlining your request.

  • Grand Central Refunds
    PO Box 6615
    Arbroath
    DD11 9AQ

    A £5.00 admin fee per ticket will be charged for any changes. 

• I have purchased an Off Peak or Anytime ticket

  • Ticket type: Anytime

    Please note, your changed ticket will need to have a reserved seat for a specific service in order to travel on it, as we are currently operating reservation-only seating.
    
    Change date
    For Anytime Return tickets, if the date of outbound travel is made within 5 days of date stated on ticket and return travel within 1 calendar month then this is within the terms and conditions of the ticket. You do not need to tell us of the change.

    For Anytime Single tickets, you can travel on the date shown on the ticket, or on the following day. You do not need to tell us of the change.

    Change time
    The ticket is flexible so you can travel at any time of day. You do not need to tell us of the change.

    Change route
    You can change the departing/arrival station by cancelling the ticket(s) online and buying new ones.

    Ticket type: Off-peak / Super Off-peak

    Please note, your changed ticket will need to have a reserved seat for a specific service in order to travel on it, as we are currently operating reservation-only seating.
    
    Change date
    Can be changed

    Change time
    You can travel on any off peak train on valid dates without having to tell us of change. If you need to travel at peak times, then you will need to cancel your off-peak tickets online and purchase new ones for the new time.

    Change route
    You can change the departing/arrival station only by cancelling the ticket(s) online and buying new ones.

    If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, opted for Vending Machine delivery and not collected your ticket, you can amend it automatically by logging into My Account and selecting the ticket you wish to change.

    Please make sure that your address is included in your e-mail when applying for a refund or a ticket amendment.

    If you bought your tickets from the Grand Central website, please login to your account to process the change of journey - please note a £5.00 admin fee per ticket may apply for any changes. Or alternatively send your original tickets to:

    Grand Central Refunds
    PO Box 6625
    Arbroath
    DD11 3RQ

    Tickets must be returned within 28 days of their expiry date. You may be required to pay an administration fee.

    We would recommend you send the tickets recorded delivery, this is because we do not accept liability for lost or damaged tickets.