Berwick-upon-Tweed Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge YES Yes
  • Help Points No
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 06:00 to 22:45
    Saturday - 06:00 to 22:45
    Sunday - 09:00 to 22:45
  • Booking Office Counter

    Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.

  • Helpline No
  • Helpline Contact Details

    03457 225 225 or 18001 03457 225 225 (Text relay service)

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • National Key Toilets

    The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.

  • Step Free Access

    This station has step free access to all platforms.

    This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955

    Lift available from station forecourt to platforms 1 & 2.

    RNIB Map for all located just to the left of the station entry doors.

    Please note that between Monday 9 September and Sunday 1 December 2024, there will be no step-free access to platforms 1 and 2 due to essential upgrade work to replace the lifts at this station. If you require assistance, please speak to station staff or contact us about Assisted Travel.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/BWK.pdf)

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Within car park

  • Sheltered No
  • Spaces 8
  • Type Stands

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Berwick-upon-Tweed station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Parking
  • Car Parking Details

    Max length of stay is 72 hours

    
    Email: [email protected]
    
    Operator Name: Northumberland County Council
    Name: Council Car Park
    Spaces: 124
    Charges:
    Daily: £3.50
    Note:

    Max length of stay is 72 hours

    
    
    Number Accessible Spaces: 5
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Priority Lounge Information
  • First Class Lounge: Note

    Located

    Platform 2

    Assistance Dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway Lounges

    Tickets Accepted

    • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
    • Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
    • Any London North Eastern Railway First Class packages
    • First Advance (routed LNER/ LNER & connections
    • London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
    • London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
    • London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & Connections)
    • London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)
    • Inclusive Tour Tickets (Superbreaks etc.)
    • Weekend First

    Restricted tickets

    • All First Class tickets valid only on other train operators, including Caledonian Sleepers

    Facilities

    Unisex Toilet, newspapers

    Refreshments

    Complimentary: tea/coffee/hot chocolate/water/ biscuits

    Wi-Fi

    Yes

    Showers

    No

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request. Toilet opening hours are at all times that the station is open.

• Station Location & Directions
  • Latitude 55.77482692
  • Longitude -2.011127048

• Station Seating Areas
  • First Class Lounge Hours Monday - Friday - 06:00 to 18:00
    Saturday - 06:00 to 18:00
    Sunday - 09:30 to 18:00

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property Phone number: 01302 362175
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
  • Lost Property Number 01302 362175
  • Staffing Level YES Yes

• Subway/transit
  • Metro: Availability No

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 07:00 to 16:00
    Saturday - 08:00 to 16:00
    Sunday - 09:15 to 16:00

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note Outside the travel centre entrance.
  • Penalty Fares GR
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: No
    

• Taxi Information
  • Availability YES Yes
  • Note Berwick is alarge station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators are A1 Cabs 01289 308524, Fifes 01289 307188 or Berwick 01289 307771

• Other transportation
  • Rail Replacement Services

    Rail Replacement Coaches leave from the front of the station.