Birmingham Moor Street Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - 07:00 to 20:00
  • Impaired Access Staff Help Hours Monday - Friday - 04:55 to 01:00
    Saturday - 05:45 to 01:00
    Sunday - 07:45 to 00:10
  • Accessible Taxis

    If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.

  • Helpline YES Yes
  • Helpline Contact Details

    03456 005 165

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Mobility Set Down

    Due to a change in road layout at the front of the station, there is no set-down or pick up points for passengers

  • Step Free Access

    Step Free Access Category B1. B1 = Step free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Passenger Assistance meeting points:

    For platforms 2-4: in front of the booking office on the main concourse.

    For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.

    Staff are available at this station during train running hours 

    Turn up and go assistance is available from this station

    Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/BMO.pdf)

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Between Platforms 2 and 3 at the south end of the station.

  • Sheltered YES Yes
  • Spaces 28
  • Type Racks

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk Hours FRIDAY
    06:00:00 - 21:30:00
    MONDAY
    06:00:00 - 21:00:00
    SATURDAY
    06:30:00 - 21:30:00
    SUNDAY
    08:30:00 - 21:00:00
    THURSDAY
    06:00:00 - 21:00:00
    TUESDAY
    06:00:00 - 21:00:00
    WEDNESDAY
    06:00:00 - 21:00:00
  • Telephone: Usage Type Cards And Coins

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Between Platforms 2 and 3

    The toilets are open during the hours that trains are running.

• Station Location & Directions
  • Latitude 52.479088
  • Longitude -1.89246908

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property Phone number: 03456 005 165
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 03456 005 165
  • Staffing Level YES Yes

• Subway/transit
  • Metro: Availability No

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:40 to 00:10
    Saturday - 05:55 to 23:55
    Sunday - 08:40 to 00:10

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Next to main ticket office.
  • Penalty Fares
    Train Operator: CH
    Url: https://www.chilternrailways.co.uk/customer-service/penalty-fares
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Chiltern Railways Smartcards can be obtained from www.chilternrailways.co.uk/smart

• Other transportation
  • Rail Replacement Services

    This station is not usually served by rail replacement buses, due to difficult road access.Replacement buses stop at Birmingham Snow Hill station.