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Birmingham New Street Train Station

Birmingham New Street

Birmingham New Street station
Station Street
West Midlands
B2 4QA


Ticket office opening hours:

Saturday - 05:15 to 21:00
Sunday - 08:00 to 21:00

  • YES Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Grand Central sells tickets to and from all stations in Great Britain - just use the train finder above to book your tickets with no booking fee!

Station facilities

  • Accessibility
    • Accesible Ticket Machine

      Staff available to assist where required.

    • Step Free Access

      The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

      All platforms have lifts and escalators

      Coverage: whole Station
    • Accessible Public Telephones YES Yes
    • Accessible Taxis No
    • First Class Lounge YES Yes
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter YES Yes
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines No
    • Induction Loop No
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Impaired Access Staff Help Hours Monday - Sunday - 07:30 to 23:59
    • Accessible Taxis

      Taxis drop off within the 'drop & go' off the Hill Street entrance.

      The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

      All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

      For more information visit traintaxi.

    • Booking Office Counter

      Floorwalkers are available to assist all customers

    • Customer Help Point Available at Customer Reception and station floorwalkers
    • Helpline
    • Helpline Contact Details

      JourneyCare available at the station

    • Impared Access Ticket Gate

      Wide gates are available for wheelchair users, buggy's and passengers with luggage. 

    • Impared Mobility Set Down

      Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.

      Alternatively, please contact Passenger Assist of the relevant train operator:

      • West Midlands Railway - 0800 024 8998
      • Avanti West Coast - 0800 0158 123
    • National Key Toilets

      Close to Platforms 1A and 12A and Platforms 10 and 11B

    • Step Free Access Coverage Whole Station
    • Staff Help

      Journey Care assistance is available prior to travel via the relevant Train Operator:

      We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

      However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

  • Airport
    • Note Regular train service to Birmingham International. 10 - 15 minute journey
    • Availability YES Yes
  • Ticketing Hours
    • Ticket Office Hours Saturday - 05:15 to 21:00
      Sunday - 08:00 to 21:00
  • Subway/transit
    • Metro: Availability YES Yes
    • Metro: Note For details of the Midland Metro (tram network) visit: ( 
  • Station Hours
    • Station Hours

      05:15:00 - 23:00:00
      07:30:00 - 23:00:00

  • Station Seating Areas
    • First Class Lounge Hours Monday - Friday - 06:15 to 19:45
      Saturday - 08:00 to 18:00
      Sunday - 10:00 to 18:00
  • Restrooms
    • Toilets YES Yes
    • Baby Change YES Yes
    • Toilets Note

      Male, Female, Accessible and Baby Change facilities are available in all parts of the station.

      These are located between:

      • Platforms 2 - 3a (Blue Lounge)
      • Platforms 10 - 11a (Yellow Lounge)
      • Platforms 10 - 11b (Red Lounge)
  • Priority Lounge Information
    • First Class Lounge: Note


      On the paid concourse between Platforms 3 & 4

      Tickets Accepted

      Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.


      Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.


      Tea, coffee, soft drinks.


      Wi-Fi is available


      No showers are available

  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Birmingham New Street station (
    • Telephone: Usage Type Cards And Coins
  • Mail and Express Services
    • Post Box: Note No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA
  • Baggage Services
    • Left Luggage: Available YES Yes
    • Left Luggage: Phone Phone number: 0121 314 0901

      Operator Name: Excess Baggage Company
    • Left Luggage: URL
  • Ticketing Services & Information
    • Pre-Purchase Collection YES Yes
    • Oyster Pre-Pay No
    • Ticket Machine YES Yes
    • Customer Service Note On the main concourse next to WH Smiths
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: No
  • Station Information
    • ATM YES Yes
    • Baby Change YES Yes
    • Post Box No
    • Station Buffet YES Yes
    • Lost Property: URL
    • Bureau De Change No
    • Lost Property YES Yes
    • Shops YES Yes
    • Seated Area No
    • Showers No
    • Trolley No
    • Wifi YES Yes
    • Waiting Room YES Yes
    • Lost Property Phone number: 0330 024 0215

      Operator Name: Excess Baggage Company
    • Customer Service Note Luggage received from terminated trains at Birmingham New Street only
    • Information Systems DepartureScreensAnnouncementsArrivalScreens
    • Lost Property Number 0330 024 0215
    • Staffing Level YES Yes
  • Station Location & Directions
    • Latitude 52.47819419
    • Longitude -1.898360826
  • Rental Car
    • Availability No
  • Parking
    • Car Parking Details

      For car park charges see

      Parking at New Street station 

      Phone number: 0345 077 4224

      Operator Name: A P C O A Parking ( U K) Limited
      Name: Short Stay Car Park
      Spaces: 38
      Off-peak: N/A
      PerHour: N/A
      Daily: N/A
      Weekly: N/A
      Monthly: N/A
      ThreeMonthly: N/A
      SixMonthly: N/A
      Annual: N/A
      Saturday: N/A
      Sunday: N/A

      Number Accessible Spaces: 0
      Accessible Spaces Note:

      There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street

      Cctv: Yes
      Monday - Friday - open 24h
      Saturday - open 24h
      Sunday - open 24h
  • Dining and Shopping
    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Closed Circuit TV YES Yes
    • Type Stands
    • Availability YES Yes
    • Note

      If you want to take your bicycle on the train, please check with the relevant train operator beforehand 

    • Sheltered YES Yes
    • Spaces 58
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note There are nearby bus stops on Smallbrook Queensway and Hill StreetMost buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit  Transport for West Midlands (, or call 0121 214 7214.
  • Taxi Information
    • Availability YES Yes
    • Note Taxis drop off with the drop & go in the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). For more information visit traintaxi ( title=traintaxi - the guide to taxis serving all train stations jQuery15105487555210230162=201).
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