Caerphilly Train Station

• NO Waiting room
• YES Ticket machine
• NO Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Induction Loop No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Accesible Ticket Machine

    The ticket machine(s) take cash, and major debit and credit cards.

  • Helpline YES Yes
  • Helpline Contact Details

    03333 211202

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access

    Category B2.

    Platform 1 (for Cardiff) has level access.

    Platform 2 (for Rhymney) is accessible only by a footbridge or by a steep ramp.

    
    Coverage: partial Station
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Impaired Mobility Set Down No
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Customer Help Point Ticket office for advice only
  • Step Free Access Coverage Whole Station
  • Staff Help

    If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Cycle Storage
  • Location

    5 Sheffield stands providing parking for up to ten bicycles are located in a shelter near the station entrance to the Cardiff direction, southbound, platform.

    2 Sheffield stands providing parking for up to 4 bicycles are located on platform 3.

  • Note

    5 hoops

  • Spaces 14
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Sheltered YES Yes
  • Type Stands

• Phones, Internet & Wi-fi
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Caerphilly station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Coins
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No

• Parking
  • Car Parking Details Email: customer.relations@tfwrail.wales
    Phone number: 03333 211 202
    
    Operator Name: Transport for Wales/ Caerphilly County Borough Council
    Name: Station Car Park
    Spaces: 222
    Free: true
    Number Accessible Spaces: 6
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Url: https://www.nationalrail.co.uk/

• Restrooms
  • Toilets No
  • Baby Change No

• Station Location & Directions
  • Longitude -3.218492147
  • Latitude 51.57157215

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Post Box No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Wifi No
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales (https://tfwrail.wales)
  • Staffing Level YES Yes
  • Lost Property YES Yes
  • Shops YES Yes
  • Trolley No
  • Waiting Room No
  • Lost Property Phone number: 03333 211 202
    
    Operator Name: Transport for Wales
  • Information Systems DepartureScreensArrivalScreens
  • Lost Property Number 03333 211 202

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Penalty Fares
    Train Operator: AW
    Url: https://tfwrail.wales/policies-and-reports/revenue-protection-policy
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.

• Taxi Information
  • Availability YES Yes
  • Note Taxi rank within 100m and clearly signposted

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Stagecoach operates a network of regular local bus routes around Caerphilly and to surrounding towns and villages. For route maps and timetables: www.stagecoachbus.com (http://www.stagecoachbus.com)   Buy a Caerphilly PlusBus ticket with your train ticket, for unlimited bus travel around the town. For details:   www.PlusBus.info (http://www.PlusBus.info) The Bus Interchange is located beside the rail station.

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet No

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 18:00
    Saturday - 07:30 to 18:00
    Sunday

• Other transportation
  • Rail Replacement Services

    The rail replacement bus stop is Bay 11 at the bus stand outside the front of the station.

    Temporary change on Saturday 31 August and Sunday 01 September. Due to road closures the rail replacement bus stop for Caerphilly will be located: Local bus stop on St Martin"?s Rd. Towards Cardiff, in front of St Martin"?s church. Towards Rhymney, opposite.