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Cheltenham Spa Train Station

Cheltenham Spa

Cheltenham Spa station
Queens Road
Cheltenham
Gloucestershire
GL51 8NP

GET DIRECTIONS

Ticket office opening hours:

Monday - Friday - 05:45 to 20:15
Saturday - 05:45 to 19:15
Sunday - 09:00 to 20:15

  • YES Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Accessibility
    • Accessible Public Telephones YES Yes
    • Accessible Taxis No
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter No
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Impaired Access Staff Help Hours Monday - Sunday - 05:00 to 01:00
    • Accessible Taxis

      Accessible taxis are available

    • Helpline No
    • Impared Mobility Set Down

      Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.

    • National Key Toilets The National key toilets are operated by a radar key. The radar key is available from station staff. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: RADAR Key Company, 11 Church Street Exmouth EX8 1PE. Tel: 01395 265543.   Fax: 01395 222088. Email: sales@radarkey.org.
    • Step Free Access Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.
    • Step Free Access Coverage Whole Station
    • Staff Help Meeting point: Customer assist office.
  • Restrooms
    • Toilets YES Yes
    • Baby Change YES Yes
    • Toilets Note The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
  • Ticketing Services & Information
    • Oyster Pre-Pay No
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Customer Service Note In ticket hall and on Bristol bound platform
    • Penalty Fares GW
    • Smartcard Notes Smartcard Issued: Yes
      Smartcard Validator: No
      Smartcard Accepted
  • Ticketing Hours
    • Ticket Office Hours Monday - Friday - 05:45 to 20:15
      Saturday - 05:45 to 19:15
      Sunday - 09:00 to 20:15
  • Station Information
    • ATM No
    • Baby Change YES Yes
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box No
    • Shops No
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley YES Yes
    • Wifi YES Yes
    • Waiting Room YES Yes
    • Lost Property
      Operator Name:

      Please register your lost property here G W R Lost Property. It can take several days for items to turn up, we will let you know if they do.

    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
    • Staffing Level YES Yes
  • Station Location & Directions
    • Latitude 51.897399
    • Longitude -2.099625825
  • Parking
    • Car Parking Details Phone number: 0345 165 2030

      Address:
      Queens Road
      Cheltenham
      GL51 8NP

      Operator Name: A P C O A Parking ( U K) Limited
      Name: Station Car Park
      Spaces: 178
      Charges:
      Off-peak: N/A
      PerHour: N/A
      Daily: £4.80
      Weekly: £24.00
      Monthly: £85.00
      ThreeMonthly: £230.00
      SixMonthly: N/A
      Annual: £670.00
      Saturday: N/A
      Sunday: N/A

      Number Accessible Spaces: 3
      Accessible Spaces Note:

      Parking is free for valid blue badge holders.


      Accessible Car Park Equipment: Yes
      Accessible Car Park Equipment Note:

      Accessible ticket machine in the car park.


      Cctv: No
      Open:
      Monday - Friday - open 24h
      Saturday - open 24h
      Sunday - open 24h
      Url: http://www.apcoa.co.uk
  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots near this station
    • Telephone: Usage Type Cards And Coins
  • Dining and Shopping
    • Dining & Shopping: Shops No
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability YES Yes
    • Closed Circuit TV YES Yes
    • Cycle Hire: Note Compass Holidayscompass-holidays.com 01242 250 642 located on platform
    • Location Platform 1 and car park
    • Note

      Please note cycles can be carried on our trains free of charge restriction apply please pick a "cycling by train" leaflet at your local station.

    • Sheltered YES Yes
    • Spaces 134
    • Type Stands
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/CNM.pdf)
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/
  • Taxi Information
    • Availability YES Yes
    • Note Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
  • Other transportation
    • Cycle Hire YES Yes
    • Rail Replacement Services Front of the station
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