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Chepstow Train Station

Chepstow

Chepstow station
Station Road
Chepstow
Monmouthshire
NP16 5PD

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Ticket office opening hours:

no information

  • NO Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Accessibility
    • Impared Mobility Set Down Set down and pick up outside the station entrance.
    • Accessible Public Telephones No
    • Accessible Taxis No
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter No
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop YES Yes
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets No
    • Ramp for Train Access YES Yes
    • Wheel chairs Available No
    • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
    • Accesible Ticket Machine

       The ticket machine takes debit and credit cards only. 

    • Helpline 1
    • Helpline Contact Details 03333 211202
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Step Free Access

      Category B3

      Step free access is available to Platform 1 (to Gloucester).  Platform 2 (for Newport) is only accessible via a footbridge. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.


      Coverage: no Part Of Station
    • Step Free Access Coverage No Part of Station
    • Staff Help No platform staff available. Assistance is provided by the Conductor on the train.
  • Ticketing Services & Information
    • Oyster Pre-Pay No
    • Ticket Machine YES Yes
    • Penalty Fares https://tfwrail.wales/policies-and-reports/revenue-protection-policy
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: Yes

      Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine. 

  • Station Information
    • ATM No
    • Baby Change No
    • Bureau De Change No
    • Lost Property 1
    • Post Box No
    • Shops No
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley No
    • Wifi No
    • Waiting Room No
    • Lost Property Phone number: 03333 211 202

      Operator Name: Managed by Transport for Wales
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales (https://tfwrail.wales)
    • Information Systems DepartureScreens
    • Lost Property Number 03333 211 202
    • Staffing Level YES Yes
  • Station Location & Directions
    • Latitude 51.64017494
    • Longitude -2.671914115
  • Parking
    • Car Parking Details Phone number: 03333 211 202

      Operator Name: Transport for Wales
      Name: Chepstow Station Car Park
      Spaces: 11
      Free: true
      Number Accessible Spaces: 0
      Accessible Car Park Equipment: Yes
      Cctv: Yes
      Open:
      Monday - Friday - open 24h
      Url: https://www.nationalrail.co.uk/
  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone No
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Chepstow station (http://btopenzone.hotspot-directory.com )
  • Dining and Shopping
    • Dining & Shopping: Shops No
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability
    • Closed Circuit TV No
    • Sheltered No
    • Spaces No
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/
  • Restrooms
    • Toilets YES Yes
    • Baby Change No
  • Taxi Information
    • Availability YES Yes
    • Note There is a taxi rank outside the front of the station. 
  • Other transportation
    • Rail Replacement Services Rail replacement services depart from the station entrance, unless otherwise stated on the station poster boards.
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