Clacton-on-Sea Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis
  • First Class Lounge
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Impaired Access Staff Help Hours Monday - Friday - 05:15 to 18:00
    Saturday - 05:15 to 18:00
    Sunday - 07:15 to 16:30
  • Accessible Taxis

    Details of nearest taxis are shown on station information poster

  • Customer Help Point Help point on concourse.
  • Helpline 1
  • Helpline Contact Details

    0800 028 28 78

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Nearest Stations with Facilities COL
  • Step Free Access

    This station has step free access to all platforms.

    This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

    Assistance meeting point is the ticket office.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

    What assistance is available for customers using this station?

    • Board and alight
    • Ramp assistance
    • Luggage (on and off train only)
    • Ticket sale on board

    How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

    • By speaking with a member of station staff
    • By calling 0345 600 7245 (option 4)
    • By selecting the help button on the ticket machine at this station
    • By using the Help Point at this station
  • Helpline Open Note

    08:00 - 20:00

    
    

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Local bus services stop outside the station. Clacton On Sea is a PlusBus location click here (http://www.plusbus.info/pdfs/PB0049.pdf title=Clacton On Sea PlusBus Map ) to see the PlusBus map

• Cycle Storage
  • Availability 1
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note margin: 0in 0in 0pt;Bike & Go bicycles available for hire. More details: http://www.bikeandgo.co.uk/ (http://bikeandgo.co.uk/)
  • Location

    There are 24 cycle stands on the station concourse adjacent to Platform 2, and a secure cycle parking compound providing 60 spaces is also located on the station concourse, opposite the doors that lead to / from the booking hall. The secure cycle parking area requires smartcard access - please speak with station staff for further details.

  • Note There are 30 cycle racks available on the concourse, plus a secure 60-space cycle compound (key fob required, speak to station staff for availability).
  • Sheltered YES Yes
  • Spaces 108
  • Type
    Compounds
    Stands

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Clacton on Sea station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Parking
  • Car Parking Details Email: [email protected]
    Phone number: 0345 050 7080
    
    Operator Name: National Car Parks Ltd
    Name: Station Car Park
    Spaces: 49
    Charges:
    Off-peak: £4.70
    Daily: £6.80
    Weekly: £27.00
    Monthly: £115.00
    ThreeMonthly: £330.00
    Annual: £1,150.00
    Saturday: £4.20
    Sunday: £4.20
    
    Number Accessible Spaces: 4
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.ncp.co.uk/find-a-car-park/car-parks/clacton-on-sea-stn-g-anglia/

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The toilets are located in the station building and can be accessed from the station concourse. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

    Monday - Friday 05:15 - 17:30Saturday 05:15 - 17:30Sunday 07:15 - 16:00

• Station Location & Directions
  • Latitude 51.79401273
  • Longitude 1.154105287

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property 1
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property: URL https://www.greateranglia.co.uk/lost-property
  • Customer Service Note Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Staffing Level YES Yes

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:15 to 18:00
    Saturday - 05:15 to 18:00
    Sunday - 07:15 to 16:30

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares LE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

• Other transportation
  • Cycle Hire YES Yes
  • Rail Replacement Services

    Rail replacement bus services pick up and drop off at the station forecourt, at the front of the station.