Darlington Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge YES Yes
  • Help Points No
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - open 24h
    Saturday - 06:00 to 23:59
    Sunday - open 24h
  • Accessible Taxis

    Generally available but advance booking recommended

  • Booking Office Counter

    Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

  • Customer Help Point Adjacent to turning circle, main entrance, a phone is provided for a link to SMC
  • Helpline No
  • Helpline Contact Details

    03457 225 225 or 18001 03457 225 225 (Text relay service)

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access

    Walking route

    From Wednesday 06 March 2024 there will be a change to the walking route to access Platform 1. To access Platform 1 walk south along Platform 4 and turn left at the end of the station building. Turn left again at the edge of the station building and you will be on Platform 1. This route is step-free. There will be signs indicating the route. If you require assistance please speak to a member of staff at the ticket barrier.

    Temporary ticket office

    While improvement works are ongoing at Darlington station the Travel Centre ticket retailing facilities will be relocated to a temporary ticket retail point opposite the Travel Centre.

    Ticket barriers

    While improvement works are ongoing at Darlington station the ticket barrier will be relocated further south along the station building next to Platform 4.

    This station has step free access to all platforms.

    This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

    Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.

    Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

• Airport
  • Availability YES Yes
  • Note Daily, Arriva bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk (http://www.arrivabus.co.uk)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/DAR.pdf)

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    stations front

  • Note

    All racks are covered by Council CCTV and there are security patrols every two hours.

  • Sheltered YES Yes
  • Spaces 152
  • Type
    Compounds
    Stands

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Darlington station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Parking
  • Car Parking Details Parking 1:
    

    Friday - Monday long weekend parking - £12.00, purchase tickets on the day

    
    
    Operator Name: London North Eastern Railway
    Name: Station Car Park
    Spaces: 543
    Charges:
    Off-peak: £6.25
    PerHour: £2.00
    Daily: £12.50
    Weekly: £50.00
    Monthly: £162.50
    Annual: £1,375.00
    Saturday: £6.25
    Sunday: £6.25
    Note:

    Due to a major upgrade taking place at Darlington Station, the car park east of the station has now closed.

    A new temporary car park is open, located at the former cattle market site off Clifton Road to the west of the station (DL1 5DS), a short walk of around three minutes to the station entrance.

    Short Stay 21-60 mins - £2.00

    Short Stay 61-120 mins - £4.00

    Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.

    Simply purchase your ticket at the car park on the day.

    
    
    Number Accessible Spaces: 8
    Accessible Car Park Equipment: Yes
    Accessible Car Park Equipment Note:

    The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station

    
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    Parking 2:
    
    Operator Name: London North Eastern Railway
    Name: Short stay
    Spaces: 0
    Charges:
    PerHour: £2.00
    
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: No
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    Parking 3:
    
    Spaces: 0
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: No
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    

• Priority Lounge Information
  • First Class Lounge: Note

    Located

    Platform 1

    Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

    Tickets Accepted

    • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
    • Any First Class Anytime ticket valid for travel on the East Coast route
    • Any London North Eastern Railway First Class packages
    • London North Eastern Railway  First Advance (routed LNER/LNER& Connections)
    • London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
    • London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
    • London North Eastern Railway Rewards First Class Leisure Single(routed LNER/LNER & Connections)
    • London North Eastern Railway Self Print First Class Upgrade voucher  (routed LNER/LNER & Connections)
    • Inclusive Tour Tickets (Superbreak etc.)
    • Weekend First

    Tickets Not Accepted

    • All First Class tickets valid only on other train operators, including Caledonian Sleepers

    Facilities

    Toilets, TV, newspapers

    Refreshments

    Complimentary: water/ biscuits

    Wi-Fi

    Yes

    Showers

    No

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.

• Station Location & Directions
  • Latitude 54.52045136
  • Longitude -1.547328479

• Station Seating Areas
  • First Class Lounge Hours Monday - Friday - 06:00 to 20:00
    Saturday - 06:00 to 20:00
    Sunday - 08:00 to 20:00

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property Phone number: 01302 362175
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
  • Lost Property Number 01302 362175
  • Staffing Level YES Yes

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 19:00
    Saturday - 07:00 to 19:00
    Sunday - 08:00 to 18:00

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note Three machines outside the travel centre and one machine inside the travel centre.
  • Penalty Fares GR
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

• Taxi Information
  • Availability YES Yes
  • Note Darlington is alarge station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is: Station Taxis 01325 468 888

• Other transportation
  • Rail Replacement Services

    Replacement coach services depart from the station entrance