Dumfries Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 05:00 to 00:00
    Saturday - 05:00 to 00:00
    Sunday - 09:45 to 00:00
  • Helpline No
  • Helpline Contact Details

    Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access

    This is a Category A station with level access to both platforms and a footbridge connecting platform 1 and 2 with lifts. Passenger assistance meeting point for customers travelling towards Carlisle is at the departing platform. For passengers travelling towards Glasgow, the passenger assist meeting point is the booking office.

    Please take care when boarding / alighting the train at this station as the stepping distance between the train and the platform may be more prominent than at other stations.

    Blue Badge parking bays: 4

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No
  • Sheltered YES Yes
  • Spaces 20
  • Type Stands

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Telephone: Usage Type Cards And Coins

• Parking
  • Car Hire: Note Glenrental car hire - Platform 2 Tel. 01387 266550
  • Car Parking Details
    Operator Name: Scot Rail
    Name: Station Car Park
    Spaces: 134
    Charges:
    Daily: £2.00
    
    Number Accessible Spaces: 4
    Accessible Spaces Note:

    Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

    
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Rental Car
  • Availability YES Yes
  • Note Glenrental car hire - Platform 2 Tel. 01387 266550

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The Ladies toilets are located on Platforms 1 and 2; these toilet facilities are available from 06:30-19:30. The Gents toilets are located on Platform 1; these toilet facilities are available from 06:30-19:30. Radar - National Key Scheme toilets are located on Platform 1; available 24 hours a day.

• Station Location & Directions
  • Latitude 55.07255321
  • Longitude -3.604300326

• Station Information
  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 03301 092 833
    
    Operator Name: Scot Rail Lost Property Information
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note title=Email ScotRail Customer Relations mailto:[email protected]@scotrail.co.uk
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Number 03301 092 833
  • Staffing Level YES Yes

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:35 to 19:30
    Saturday - 06:35 to 19:30
    Sunday - 10:30 to 19:55

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Penalty Fares SR
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

• Taxi Information
  • Availability YES Yes
  • Note visit www.traintaxi.co.uk for details of taxis available for hire

• Other transportation
  • Rail Replacement Services

    Buses pick up/drop off from the station car park. Access via Lovers walk.

    Please click on the link below for the exact bus pick up location:-

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