East Malling Train Station

• NO Waiting room
• YES Ticket machine
• NO Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Staff Help Hours Monday - Sunday
  • Accessible Taxis

    Accessible taxis are available to book

  • Accesible Ticket Machine

    by entrance to platform 1

  • Customer Help Point By steps
  • Helpline No
  • Helpline Contact Details

    0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Nearest Stations with Facilities MDE
  • Step Free Access

    Category C. This station does not have step free access. Steps to all platforms. Unstaffed station. There are no station staff but there are staff to assist on the trains.

    
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station
  • Helpline Open Note

    *Helpline closed on Christmas Day

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/EML.pdf)

• Cycle Storage
  • Availability No
  • Closed Circuit TV No
  • Sheltered No
  • Spaces No

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around East Malling station (http://btopenzone.hotspot-directory.com)
  • Telephone: Usage Type Cards And Coins

• Restrooms
  • Toilets No
  • Baby Change No

• Station Location & Directions
  • Latitude 51.28580685
  • Longitude 0.439284828

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 0345 322 7021
    
    Operator Name: Southeastern Customer Services
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note 0345 322 7021
  • Information Systems DepartureScreensArrivalScreens
  • Lost Property Number 0345 322 7021
  • Staffing Level YES Yes

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares SE
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

     Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

• Other transportation
  • Rail Replacement Services

    New Road, bus stop outside the pub. (what 3 words: redeemed.palaces.select)

    Please note a mini bus will run between East Malling and West Malling