Edinburgh Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis
  • First Class Lounge 1
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate 1
  • Impaired Accessible Ticket Machines No
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 04:00 to 00:45
    Saturday - 04:00 to 00:45
    Sunday - 06:00 to 00:45
  • Accessible Taxis

    Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.

  • Accesible Ticket Machine

    All Virgin Trains East Coast machines are DDA compliant in the Travel Centre

  • Booking Office Counter

    All ticket office windows are DDA complaint with lowered ledges for disabled passengers.

    No lowered counter

  • Customer Help Point There is a Customer Information Point in the Main Concourse opposite the main departure boards.
  • Helpline
  • Helpline Contact Details

    If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Access Ticket Gate

    Automatic Ticket Gates operate at Platforms 6, 7, 11, 12, and 13-18.

  • Impared Mobility Set Down

    A drop off area is located at Calton Road, an assistance call point is located beside the lift.

    Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:

    • LNER - 03457 225 333
    • Avanti West Coast - 03453280253
    • ScotRail - 0845 6015 929
  • National Key Toilets

    At entrance to Public Toilets

  • Step Free Access

    There is step free access to all parts of the station with lifts and escalators giving access to the platforms

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.

    The Mobility Assistance Room is located opposite platform 4.

• Airport
  • Availability YES Yes
  • Note Daily, frequent Airlink 100 express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com (http://www.lothianbuses.com)  Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a EDINBURGH AIRPORT ticket (ticket code K671);

• Baggage Services
  • Left Luggage: Available YES Yes
  • Left Luggage: Phone Phone number: 0131 516 9834
    
    Operator Name: Excess Baggage Company
  • Left Luggage: URL https://www.left-baggage.co.uk/index/locations

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com (http://www.lothianbuses.com) All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space. Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info (http://www.plusbus.info) Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com (http://www.edinburghtrams.com)

• Cycle Storage
  • Availability 1
  • Closed Circuit TV YES Yes
  • Location

    Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).

  • Note

    Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return.

  • Sheltered YES Yes
  • Spaces 223
  • Type
    Stands
    Racks

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Mail and Express Services
  • Post Box: Note

    Located on the concourse

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Telephone: Usage Type Cards And Coins

• Parking
  • Car Parking Details Phone number: 0345 077 4224
    
    Operator Name: A P C O A
    Name: New Street: Long Stay
    Spaces: 617
    Number Accessible Spaces: 16
    Accessible Spaces Note:

    Parking is chargeable for all vehicles. There is free short term parking for up to 40 minutes at New Street car park

    
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Friday - 04:00 to 00:45
    Url: https://www.nationalrail.co.uk/

• Priority Lounge Information
  • First Class Lounge: Note

    Located: the LNER lounge is opposite platform 4.

    Tickets Accepted in London North Eastern Railway First Class Lounge:

    • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
    • Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
    • Any London North Eastern Railway First Class packages
    • First Advance (routed LNER & connections)
    • LNER First Class Reader Offer (routed LNER & connections)
    • LNER First Class Flat Fare (routed LNER & connections)
    • LNER Rewards First Class Leisure Single (routed LNER & connections)
    • LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
    • Inclusive Tour Tickets (eg. Superbreak)
    • Weekend First
    • Caledonian Sleeper First Class

    Restricted tickets: All First Class tickets valid only on other train operators.

    Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges.

    Facilities: Toilets, meeting rooms, TV, newspapers, screens with updated train information, telephone.

    Refreshments: Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.

    Wi-Fi: Yes

    Showers: Accessible showers are currently unavailable due to refurbishment.

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes

• Station Location & Directions
  • Latitude 55.95238716
  • Longitude -3.188221921

• Station Seating Areas
  • First Class Lounge Hours Monday - Friday - 06:30 to 21:00
    Saturday - 09:00 to 17:00
    Sunday - 09:45 to 19:00

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change YES Yes
  • Lost Property 1
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area No
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 0330 024 0215
    
    Operator Name: Excess Baggage Company
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 0330 024 0215
  • Staffing Level YES Yes

• Subway/transit
  • Metro: Availability YES Yes
  • Metro: Note No metro available.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 22:00
    Saturday - 06:00 to 22:00
    Sunday - 07:00 to 22:00

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note In the Travel Centre
  • Penalty Fares NR
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Taxi Information
  • Availability YES Yes
  • Note Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.

• Other transportation
  • Rail Replacement Services

    ScotRail bus replacements:

    Pick up/ Drop Off: Preplanned works- Waterloo Place- What3words

    Emergency Buses- Outside Leonardo Hotel, Jeffrey St- What3words

    TransPennine Express rail replacements:

    Taxis pick up at Calton Road, buses pick up from Market Street.