Elephant & Castle Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access No
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - 05:00 to 00:30
    Saturday - 06:00 to 00:30
    Sunday - 09:00 to 00:00
  • Accesible Ticket Machine

    All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

    Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

  • Helpline YES Yes
  • Helpline Contact Details

    For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:

    • Email - [email protected]
    • Phone - 0800 058 2844
    • Textphone - 0800 138 1018
    
    Phone number: 0800 058 2844
    
  • Helpline Contact URL https://www.thameslinkrailway.com/travel-information/travel-help/assisted-travel
  • Step Free Access

    This is a Category C station: This station does not have step-free access.

    The Assistance Meeting Point is by the Ticket Office.

    This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

    
    Coverage: no Part Of Station
  • Step Free Access Coverage No Part of Station
  • Helpline Open Note

    The assisted travel helpline is not available on Christmas Day.

    
    

• Baggage Services
  • Left Luggage: Available No

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format can be found here (http://www.nationalrail.co.uk/posters/EPH.pdf)

• Cycle Storage
  • Availability No
  • Closed Circuit TV No
  • Sheltered No
  • Spaces No

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around this station (http://btwifi.co.uk/find)
  • Telephone: Usage Type Cards And Coins

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Located on platform 2. These toilets are open during staffed hours only.

• Station Location & Directions
  • Latitude 51.49409
  • Longitude -0.09951

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property

    If you have lost something at a Thameslink station or onboard a Thameslink train, please visit the Thameslink Website and use the webform to register your lost item.

    Some Thameslink trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

    • London North Eastern Railway (LNER)
    • Greater Anglia
    • Transport for London including London Overground
    • Southeastern
    • Southern
    • South Western Railway (for Wimbledon)

    If you have found an item of lost property, please hand it in to a member of staff.

  • Staffing Level YES Yes

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 07:00 to 20:10
    Saturday - 06:40 to 20:10
    Sunday - 09:10 to 18:40

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Oyster Notes

    Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

  • Penalty Fares TL
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    For more information on using the Key smartcard, please visit the Key smartcard webpage on the Thameslink website.

• Taxi Information
  • Availability YES Yes
  • Note YES

• Other transportation
  • Rail Replacement Services

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/1l Rebjb1a L R5zwh G Mry39p/4ef3c1fc17f1e95990b70d2246a012c6/2023-09_ C I_ T L_ R R B_ E P H_ D R.pdf