Five Ways Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis
  • First Class Lounge
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate 1
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - 07:00 to 20:00
    Saturday - 08:00 to 18:00
    Sunday - 10:00 to 16:00
  • Accessible Taxis

    Accessible taxis are not available

  • Booking Office Counter

    staff will come out

  • Customer Help Point On both platforms
  • Helpline 1
  • Helpline Contact Details

    0800 0248998

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access

    This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

    The assistance meeting point is at the ticket office during 'staff help available opening times'  When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

  • Helpline Open Note

    24 hours, 7 days a week (except Christmas Day and Boxing Day)

    
    

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/FWY.pdf)

• Cycle Storage
  • Availability
  • Closed Circuit TV No
  • Sheltered No
  • Spaces No

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Five Ways station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Booking Office opening hours for passengers who do not possess a RADAR key: Monday - Friday 07:00 - 20:00, Saturday 08:00-18:00 and Sunday 10:00-16:00.

• Station Location & Directions
  • Latitude 52.47110355
  • Longitude -1.912951496

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note lang=EN line-height: 16.8pt; lang=EN Please contact our Contact Centre team on: 0333 311 0039 . lang=EN Who are open during the following times: line-height: 16.8pt; lang=EN Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. ** Five Ways is accredited by the Secure Station Scheme**  
  • Information Systems DepartureScreensAnnouncements
  • Staffing Level YES Yes

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 07:00 to 20:00
    Saturday - 08:00 to 18:00
    Sunday - 10:00 to 16:00

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note In the booking hall
  • Penalty Fares LM
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Taxi Information
  • Availability YES Yes
  • Note Crown 0121 444 4444 BBs 0121 693 3333 TOA 0121 427 8888

• Other transportation
  • Rail Replacement Services

    Rail replacement vehicles will operate from the public service bus stops outside the station.

    Please check your destination before boarding.

    Please click here for walking directions from the station to the rail replacement bus stop.