Gatwick Airport Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis
  • First Class Lounge
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate 1
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Sunday - open 24h
  • Booking Office Counter

    Staff are always available to assist with the ticket vending machines.

  • Helpline 1
  • Helpline Contact Details

    For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:

    • Phone - 0800 138 1016
    • Textphone - 0800 138 1018
    
    
  • Helpline Contact URL https://www.gatwickexpress.com/help-and-support/contact-us
  • Impared Mobility Set Down

    Assistance is available within the station, and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the Gatwick Express assisted travel team for further information.

  • Step Free Access

    This is a Category A station: This station has step-free access to all platforms.

    The assistance meeting point is at the assistance desk on the main concourse.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. On-train staff are also available to assist you on and off some services.

  • Helpline Open Note

    The assisted helpline is not available on Christmas Day.

    
    

• Airport
  • Availability YES Yes
  • Note Large international airport, the South Terminal is located adjacent to station. For flights to/from the North Terminal a short walk and monorail ride is necessary.

• Baggage Services
  • Left Luggage: Available YES Yes
  • Left Luggage: Phone

    Available in the airport terminal. Visit the London Gatwick Airport website for more information.

    
    
  • Left Luggage: URL https://www.gatwickairport.com/premium-services/luggage-storage.html

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Available from airport.

• Cycle Storage
  • Availability
  • Closed Circuit TV No
  • Sheltered No
  • Spaces No

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Mail and Express Services
  • Post Box: Note

    Located in the Airport Terminal

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots near Gatwick Airport station (https://www.o2wifi.co.uk/hotspot/)   There is also free WiFi services inside the South Terminal building, powered by The Cloud
  • Telephone: Usage Type Cards And Coins

• Parking
  • Car Hire: Note YES Yes, various companies operate from both North and South airport terminals, 200 yards from the station.
  • Car Parking Details
    Operator Name: Gatwick Airport
    Name: Airport Car Park
    Spaces: 0
    Number Accessible Spaces: 0
    Accessible Spaces Note:

    Blue Badge parking spaces are available at Gatwick Airport.

    
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Sunday - open 24h
    Url: https://www.gatwickairport.com/parking.html

• Rental Car
  • Availability YES Yes
  • Note YES Yes, various companies operate from both North and South airport terminals, 200 yards from the station.

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Platforms 1 and 2 and within the airport terminal.

• Station Location & Directions
  • Latitude 51.15648532
  • Longitude -0.161040264

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change YES Yes
  • Lost Property 1
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area No
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property

    Lost property | Gatwick Express

    
    Phone number: 0345 850 1530
    
    Operator Name: Gatwick Express Lost Property
  • Lost Property: URL https://www.gatwickexpress.com/lostproperty
  • Customer Service Note Information desk located on station concourse adjacent to airport exit, manned 07:00-19:0, plus all Platforms and Ticket Office manned 24 hrs
  • Lost Property Number 0345 850 1530
  • Staffing Level YES Yes

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Ticket machines are located by the main ticket office. Pre-purchased tickets can be collected from ticket machines and the ticket office.
  • Oyster Notes

    Oyster top-up is only available from the self-service ticket machine.

  • Penalty Fares
    
    Url: https://www.gatwickexpress.com/travel-information/on-board/penalty-fares
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    For more information on using the Southern or Thameslink 'Key' smartcards, please visit their websites.

• Taxi Information
  • Availability YES Yes
  • Note Taxis are located in the South Terminal bus Station, about 200 yards from station concourse through airport complex

• Other transportation
  • Rail Replacement Services

    The upper level of the bus station.

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/763i Uf Pb B Qb9 Tyee S2 Wza2/881e3d65df09a37dd2852ad3674d6135/2023-09_ C I_ G X_ R R B_ G T W_ D R.pdf