Glasgow Central Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge YES Yes
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Saturday - 04:00 to 00:30
    Sunday - 08:00 to 00:30
  • Accessible Taxis

    Accessible taxis can be located on Gordon Street.

  • Booking Office Counter

    Ticket Office: available

    Travel Centre: not available

  • Helpline
  • Helpline Contact Details

    If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Access Ticket Gate

    Ticket gates are located on platforms 3 to 17

  • Impared Mobility Set Down

    At the Mobility Point on the station concourse. Help can be requested from the mobility point or by asking a member of station staff

  • Step Free Access

    Customers requiring local trains in Lanarkshire, between Dalmuir and Motherwell / Larkhall, will need Platforms 16 and 17 at the underground Low Level part of the station. However, journeys on most routes from Glasgow Central will be from High Level Platforms 1-15.

    High Level Platforms 1-15 are all on the same level and require no step free access. To access Low Level Platforms 16 & 17 there are escalators. Disabled passengers should use the lift behind the ticket barriers on platforms 11-15. Disabled passengers can also leave by lifts to Hope Street and can leave all other exits by foot except Union Street. For step free access to Union Street disabled passengers should exit by Gordon Street.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Any member of station staff can help or at the mobility point, travel centre as well as the ticket office. Passengers should arrange assistance before travel with the relevant train operator: Avanti West Coast 08000 158 123; Caledonian Sleeper 03300 600500; CrossCountry 08448 110 125; London North Eastern Railway 03457 225 225; TransPennine Express 0800 1072 149; ScotRail 0800 9122 901.

    The Mobility Assistance point is open between 07:00 - 22:00. When closed passengers should see any member of station staff. There is an intercom available.

• Airport
  • Availability YES Yes
  • Note GLASGOW AIRPORT:First operate the Glasgow Shuttle 500 bus, running every ten minutes direct to the airport. There are stops just outside Glasgow Central station on Bothwell Street and Waterloo Street. For times: www.firstglasgow.com (http://www.firstglasgow.com)  

• Baggage Services
  • Left Luggage: Available YES Yes
  • Left Luggage: Phone Phone number: 0208 090 9939
    
    Operator Name: Excess Baggage Company
  • Left Luggage: URL https://www.excess-baggage.com/

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note First Group operate a network of frequent local bus routes around Glasgow city and nearby towns. For route maps and timetables: www.firstgroup.com/ukbus Arriva and Stagecoach operate a network of routes from Glasgow to surrounding towns. For routes and times: www.arrivabus.co.uk and www.stagecoachbus.com Not all buses are accessible Buy a Glasgow PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info For information about all public transport  in Glasgow and Strathclyde the area visit: www.spt.co.uk

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note Glasgow City Council bike scheme: 400 bikes will be available for public hire at 31 locations across the city with additional temporary sites: www.nextbike.co.uk/en/glasgow/ (http://www.nextbike.co.uk/en/glasgow/) Bike & Go: Bikes available for public hire from the station concourse. Register online:  www.scotrail.co.uk/bike-and-go (http://www.scotrail.co.uk/bike-and-go)
  • Note

    Located in front of the escalators to platforms 16 & 17 beside the British Transport Police office and on platform 15

  • Sheltered YES Yes
  • Spaces 70
  • Type
    Stands
    Racks

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Mail and Express Services
  • Post Box: Note

    Located on the concourse

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Telephone: Usage Type Cards And Coins

• Parking
  • Car Parking Details Phone number: 0845 050 7080
    
    Operator Name: NCP
    Name: Oswald Street N C P Car Park
    Spaces: 555
    Number Accessible Spaces: 6
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Priority Lounge Information
  • First Class Lounge: Note

    The lounge is available for Avanti West Coast passengers until 19:00 and Caledonian Sleeper passengers from 20:30.

    Dedicated corporate area with fixed desks for laptops. Designer chairs. Electronic departure information.

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Accessible toilets can be located inside the Gordon Street entrance, use the intercom for access. There is also an accessible toilet on platform 9 opposite the water hydration point. Both toilets are operated with a radar Key

    Accessible shower is available within the changing places facility.

• Station Location & Directions
  • Latitude 55.85974143
  • Longitude -4.257636004

• Station Seating Areas
  • First Class Lounge Hours Monday - Friday - 07:00 to 19:00
    Saturday - 07:00 to 18:00
    Sunday - 10:00 to 18:00

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area No
  • Station Buffet YES Yes
  • Showers YES Yes
  • Trolley YES Yes
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 0330 024 0215
    
    Operator Name: Excess Baggage Company
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Lost Property Number 0330 024 0215
  • Staffing Level YES Yes

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note High Level (all destinations): Travel Centre next to Gordon St exit High Level (Scottish destinations): Station concourse near Hope St exit Low Level: Low level concourse between escalators
  • Penalty Fares NR
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

• Taxi Information
  • Availability YES Yes
  • Note Taxis are available outside opposite the Gordon Street exit

• Other transportation
  • Cycle Hire YES Yes
  • Port YES Yes
  • Port Service to Gourock for onward ferry connection to Dunoon and Kilcreggan. Service to Wemyss Bay for onward ferry connection to Rothesay. Service to Ardrossan Harbour for onward ferry connection to Brodick. Service to Stranraer for onward ferry connection to Belfast.
  • Rail Replacement Services

    Bus pick up / drop off on Gordon Street.