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The Hawthorns Train Station

The Hawthorns

The Hawthorns station
Halfords Lane
West Bromwich
West Midlands
B66 2HB

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Ticket office opening hours:

Mon,Tue,Wed,Thu - 07:00 to 13:00
Friday - 07:00 to 17:00
Saturday - 09:00 to 16:00
Sunday

  • NO Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Accessibility
    • Accessible Public Telephones No
    • Accessible Taxis
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter No
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate
    • Impaired Accessible Ticket Machines No
    • Induction Loop YES Yes
    • Impaired Mobility Set Down No
    • National Key Toilets No
    • Ramp for Train Access YES Yes
    • Wheel chairs Available No
    • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 22:00
    • Impaired Access Staff Help Hours Mon,Tue,Wed,Thu - 07:00 to 13:00
      Friday - 07:00 to 17:00
      Saturday - 09:00 to 16:00
    • Accessible Taxis

      Accessible taxis are not available

    • Customer Help Point On both platforms
    • Helpline 1
    • Helpline Contact Details 0800 0248998
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Step Free Access

      Level access to Booking Hall from car park and main entrance. Ramp from Booking Hall to footbridge level. Additional step-free entrance from car park leading directly to footbridge, when ticket office is closed. 36 steps down to platform 2 (trains to Snow Hill and Midland Metro platform), also lift available. 36 steps to platform 1 (trains to Kidderminster), also lift available. Level access from platform 2 to Wolverhampton Metro platform - pedestrian level crossing from there to Snow Hill Metro platform. Rear entrance gives level access direct onto footbridge from footpaths on stadium side of station. Steps down from this entrance direct to Snow Hill Metro platform. Automatic opening doors to Booking Hall. Level access throughout car park.


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Helpline Open Note Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
  • Restrooms
    • Toilets YES Yes
    • Baby Change No
    • Toilets Note The accessible toilets (non-RADAR) are located in the Booking Hall; the key is available from staff at the Booking Office. The toilet facilities are available: Monday - Thursday 07:00-13:00, Friday 07:00-17:00, Saturday 09:00-16:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
  • Ticketing Services & Information
    • Oyster Pre-Pay No
    • Ticket Machine YES Yes
    • Customer Service Note A Permit to Travel Machine is available for use when no other ticket buying facilities are available.
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: No
  • Ticketing Hours
    • Ticket Office Hours Mon,Tue,Wed,Thu - 07:00 to 13:00
      Friday - 07:00 to 17:00
      Saturday - 09:00 to 16:00
      Sunday
  • Station Information
    • ATM No
    • Baby Change No
    • Bureau De Change No
    • Lost Property
    • Post Box No
    • Shops No
    • Seated Area YES Yes
    • Station Buffet No
    • Showers No
    • Trolley No
    • Wifi No
    • Waiting Room No
    • Lost Property
      Operator Name: None
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note line-height: 16.8pt; lang=EN Please contact our Contact Centreteam on: 0333 311 0039. lang=EN Who are open during the following times: line-height: 16.8pt; lang=EN Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **The Hawthorns Station is accredited by the Secure Station Scheme**
    • Information Systems DepartureScreensAnnouncements
    • Staffing Level YES Yes
  • Station Location & Directions
    • Latitude 52.50538276
    • Longitude -1.964007294
  • Parking
    • Car Parking Details
      Operator Name: Network West Midlands
      Name: Station Car Park
      Spaces: 182
      Free: true
      Number Accessible Spaces: 12
      Accessible Spaces Note: Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
      Accessible Car Park Equipment: Yes
      Cctv: No
      Url: https://www.nationalrail.co.uk/
  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone No
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around The Hawthorns station (http://btopenzone.hotspot-directory.com )
    • Telephone: Usage Type Cards And Coins
  • Dining and Shopping
    • Dining & Shopping: Shops No
    • Dining & Shopping: Station Buffet No
  • Cycle Storage
    • Availability 1
    • Closed Circuit TV YES Yes
    • Note

      Cycle storage lockers are available upon application.

    • Sheltered No
    • Spaces 20
    • Type
      Stands
      Lockers
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/THW.pdf)
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: Phone
      Operator Name: None
    • Left Luggage: URL https://www.nationalrail.co.uk/
  • Taxi Information
    • Availability YES Yes
    • Note Cedar 0121 555 7888 Bearwood 0121 420 1111 Redline 0121 429 2122
  • Other transportation
    • Rail Replacement Services

      In the event of engineering the bus/coach will collect from: Picks up/sets down on Halfords Lane, located at the main entrance to the station car park.

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