Skip to main content

NUS Banner

You can now book Grand Central tickets up to six months in advance - Find out more

Students save 25% on Grand Central Advance tickets - Find out more

Standalone QTT

Search box

Hayes (Kent) Train Station

Hayes (Kent)

Hayes station
Station Approach
Hayes
Greater London
BR2 7EN

GET DIRECTIONS

Ticket office opening hours:

Monday - Friday - 06:10 to 19:30
Saturday - 07:20 to 14:00
Sunday

  • NO Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Accessibility
    • Accessible Public Telephones No
    • Accessible Taxis No
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter YES Yes
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate No
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down No
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available No
    • Impaired Access Staff Help Hours Monday - Friday - 06:40 to 13:20
      Saturday - 06:40 to 13:20
      Sunday
    • Accessible Taxis

      Accessible taxis are available to book

    • Accesible Ticket Machine

      booking hall

    • Booking Office Counter There are standing height and wheelchair height ticket counters available.
    • Customer Help Point On platform
    • Helpline No
    • Helpline Contact Details 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Helpline Open Note *Helpline closed on Christmas Day
    • National Key Toilets Booking Hall - Available during staffing hours
    • Nearest Stations with Facilities LEW
    • Step Free Access This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -  Short ramp access from car park to station entrance. Step free access to these terminal platform from station entrance via short steep ramp.
      Coverage: no Part Of Station
    • Step Free Access Coverage Whole Station
    • Staff Help This station is not continuously staffed please see staffing times for details of when staff are available.
  • Restrooms
    • Toilets YES Yes
    • Baby Change No
    • Toilets Note By the exit to the platforms- Available during staffing hours
  • Ticketing Services & Information
    • Oyster Pre-Pay YES Yes
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Customer Service Note On way in to access trains
    • Oyster Notes Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
    • Penalty Fares SE
    • Smartcard Notes Smartcard Issued: Yes
      Smartcard Validator: Yes

       Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

  • Ticketing Hours
    • Ticket Office Hours Monday - Friday - 06:10 to 19:30
      Saturday - 07:20 to 14:00
      Sunday
  • Station Information
    • ATM No
    • Baby Change No
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box No
    • Shops No
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley No
    • Wifi No
    • Waiting Room No
    • Lost Property Phone number: 0345 322 7021

      Operator Name: Southeastern Customer Services
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note 0345 322 7021
    • Information Systems DepartureScreensAnnouncements
    • Lost Property Number 0345 322 7021
    • Staffing Level YES Yes
  • Station Location & Directions
    • Latitude 51.37580244
    • Longitude 0.010109755
  • Parking
    • Car Parking Details Email: general.enquiries@apcoa.com
      Phone number: 0330 333 9232

      Operator Name: A P C O A Parking
      Name: Station Car Park
      Spaces: 117
      Charges:
      Off-peak: £5.20
      PerHour: N/A
      Daily: £5.80
      Weekly: £26.50
      Monthly: £93.20
      ThreeMonthly: £278.30
      SixMonthly: £559.20
      Annual: £1010.40
      Saturday: £1.50
      Sunday: £3.50
      Note:

      From 1st June - new off peak evening rate (after 18:00) - £1.50



      Number Accessible Spaces: 4
      Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
      Cctv: Yes
      Open:
      Monday - Friday - open 24h
      Saturday - open 24h
      Sunday - open 24h
      Url: https://www.nationalrail.co.uk/
  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone No
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Hayes (Kent) station (http://btopenzone.hotspot-directory.com )
    • Telephone: Usage Type Cards And Coins
  • Dining and Shopping
    • Dining & Shopping: Shops No
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability YES Yes
    • Closed Circuit TV No
    • Location on platform island
    • Note You may leave your cycle in the rack provided however you do so at your own risk.
    • Sheltered YES Yes
    • Spaces 20
    • Type Stands
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/HYS.pdf)
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/
  • Other transportation
    • Rail Replacement Services

      Bus stop B, near "The Baby Rack" shop 

Useful links
Ticket types and fares

Discover our range of ticket types and find the best fares for your journey

Ticket types and fares
Destinations and attractions

Find out more about the most popular destinations on our network

Destinations & attractions
Changes to train times

Look for planned changes to timetables on the dates you are due to travel

Changes to train times
Popular routes

Discover the most popular routes on our network and plan your next journey

Popular routes