Skip to main content

NUS Banner

You can now book Grand Central tickets up to six months in advance - Find out more

Students save 25% on Grand Central Advance tickets - Find out more

Standalone QTT

Search box

Hemel Hempstead Train Station

Hemel Hempstead

Hemel Hempstead station
London Road
Hemel Hempstead
Hertfordshire
HP3 9BQ

GET DIRECTIONS

Ticket office opening hours:

Monday - Friday - 06:00 to 20:00
Saturday - 07:00 to 20:00
Sunday - 08:00 to 19:00

  • NO Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Accessibility
    • Accessible Public Telephones YES Yes
    • Accessible Taxis
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter No
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate 1
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop YES Yes
    • Impaired Mobility Set Down No
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 22:00
    • Impaired Access Staff Help Hours Monday - Friday - 06:00 to 20:00
      Saturday - 07:00 to 19:00
      Sunday - 08:00 to 19:00
    • Accessible Taxis

      Accessible taxis are available

    • Accesible Ticket Machine

      Card payment only.

    • Booking Office Counter

      Booking clerk would go outside and serve the customer.

    • Helpline 1
    • Helpline Contact Details 0800 0248 997
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Helpline Open Note 08:00 - 22:00, 7 days a week (except Christmas Day and Boxing Day)
    • National Key Toilets The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.
    • Step Free Access

      There are lifts providing step free access between the subway and all platforms.

      There is level access via main entrance to Booking Hall and subway; also level access direct to subway via side gate.

      This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Staff Help

      This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance. All of our trains have ramps on board that our conductors are trained to use.

  • Restrooms
    • Toilets YES Yes
    • Baby Change No
    • Toilets Note The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.
  • Ticketing Services & Information
    • Oyster Pre-Pay No
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Customer Service Note There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park.  These machines accept card payment only.
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: No
  • Ticketing Hours
    • Ticket Office Hours Monday - Friday - 06:00 to 20:00
      Saturday - 07:00 to 20:00
      Sunday - 08:00 to 19:00
  • Station Information
    • ATM YES Yes
    • Baby Change No
    • Bureau De Change No
    • Lost Property
    • Post Box YES Yes
    • Shops YES Yes
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley No
    • Wifi No
    • Waiting Room
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note lang=EN line-height: 16.8pt; line-height: 16.8pt; lang=EN Please contact our Contact Centre team on: background-clip: border-box; background-origin: padding-box; background-size: auto;0333 311 0006 . lang=EN Who are open during the following times: line-height: 16.8pt; lang=EN Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day **Hemel Hempsted is accredited by the Secure Station Scheme**  
    • Information Systems DepartureScreensAnnouncements
    • Staffing Level YES Yes
  • Station Location & Directions
    • Latitude 51.74233574
    • Longitude -0.490764101
  • Parking
    • Car Parking Details Email: customersupport.uk@parkindigo.com
      Phone number: 0330 1235 247

      Operator Name: Indigo
      Name: Station Car Park
      Spaces: 500
      Charges:
      Off-peak: £4.80
      PerHour: N/A
      Daily: £8.50
      Weekly: £28.80
      Monthly: £102.00
      ThreeMonthly: £258.00
      SixMonthly: N/A
      Annual: £816.00
      Saturday: £4.80
      Sunday: £4.80

      Number Accessible Spaces: 10
      Accessible Spaces Note: Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
      Accessible Car Park Equipment: Yes
      Accessible Car Park Equipment Note:

      Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.


      Cctv: No
      Open:
      - open 24h
      - open 24h
      Saturday - open 24h
      Sunday - open 24h
      Url: https://www.nationalrail.co.uk/
  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Hemel Hempstead station (http://btopenzone.hotspot-directory.com )
    • Telephone: Usage Type Cards And Coins
  • Dining and Shopping
    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability 1
    • Closed Circuit TV YES Yes
    • Location car park
    • Sheltered No
    • Spaces 200
    • Type Stands
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/HML.pdf)
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/
  • Taxi Information
    • Availability YES Yes
    • Note Taxi free phone
  • Other transportation
    • Rail Replacement Services

      In the event of engineering the bus/coach will collect from: Public service bus stops outside station entrance.

Useful links
Ticket types and fares

Discover our range of ticket types and find the best fares for your journey

Ticket types and fares
Destinations and attractions

Find out more about the most popular destinations on our network

Destinations & attractions
Changes to train times

Look for planned changes to timetables on the dates you are due to travel

Changes to train times
Popular routes

Discover the most popular routes on our network and plan your next journey

Popular routes