Hockley Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Impaired Access Staff Help Hours Monday - Friday - 06:00 to 19:30
    Saturday - 06:00 to 19:40
    Sunday - 08:10 to 15:40
  • Accessible Taxis

    Details of nearest taxis are shown on station information poster

  • Customer Help Point Help point avaiable on platform 1.
  • Helpline YES Yes
  • Helpline Contact Details

    0800 028 28 78

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Nearest Stations with Facilities

    The nearest station(s) with more facilities than Hockley is:

    • Southend Victoria
  • Step Free Access

    This station has step free access to both platforms but not between platforms (footbridge only). Step free access to the Shenfield / London bound side is the same side as the ticket office. The Southend bound platform is accessed from Plumberow Avenue approximately 500 metres away.

    This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

    Assistance meeting point is the ticket office.

    
    Coverage: partial Station
  • Step Free Access Coverage No Part of Station
  • Staff Help

    Most services are operated as driver only meaning there are no other staff onboard. Customers requiring assistance who haven't booked are advised to speak to a member of staff at the ticket office when it's open or use the ticket vending machine help button outside of that time. Please be aware that it may take longer to arrange your assistance if you do not book. Mobile assistance teams also operate within the area and can be available to assist with boarding and alighting for booked assists between the hours of 06:00 - 21:00. Outside of this time alternative transport will be supplied.

  • Helpline Open Note

    08:00 - 20:00

    
    

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Within car park

  • Sheltered YES Yes
  • Spaces 80
  • Type Racks

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Hockley station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Parking
  • Car Parking Details Email: [email protected]
    
    Operator Name: National Car Parks Ltd
    Name: Station Car Park
    Spaces: 147
    Charges:
    Off-peak: £5.80
    PerHour: £1.00
    Daily: £8.40
    Weekly: £35.00
    Monthly: £150.00
    ThreeMonthly: £430.00
    Annual: £1,505.00
    Saturday: £4.20
    Sunday: £4.20
    
    Number Accessible Spaces: 8
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: http://www.ncp.co.uk

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The toilets including accessible (radar key) toilets are on platform 1

• Station Location & Directions
  • Latitude 51.60356168
  • Longitude 0.65901386

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property: URL https://www.greateranglia.co.uk/lost-property
  • Customer Service Note Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). margin: 0in 0in 0pt; line-height: 16.8pt;Closed on Christmas Day and Boxing Day. margin: 0in 0in 0pt;
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Staffing Level YES Yes

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 19:30
    Saturday - 06:00 to 19:40
    Sunday - 08:10 to 15:40

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Penalty Fares LE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

• Other transportation
  • Rail Replacement Services

    Replacement transport stops are away from the Station, Located on Spa Road.

    Customers wishing to travel to Shenfield/London should use the Public bus stop located opposite CO-OP Funeral care.

    Customers wishing to travel towards Southend Victoria & Southend Airport should use the bus stop located next to CO-OP Funeral Care.

    Directional Signage is provided at the station entrance and at both Public Bus Stops.

    Check before travel.