Lancaster Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis
  • First Class Lounge
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 04:50 to 23:30
    Saturday - 04:50 to 23:30
    Sunday - 08:00 to 22:45
  • Helpline
  • Helpline Contact Details

    08000 158 123 (08000 158 124 Textphone)

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • National Key Toilets

    The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.

  • Step Free Access

    Category A - This station has step-free access to all platforms

    Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/LAN.pdf)

• Cycle Storage
  • Availability 1
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note Leisure Lakes Bikes 103 Penny Street Lancaster 01524 844389 [email protected] (mailto:[email protected]) www.leisurelakesbikes.com (http://www.leisurelakesbikes.com)
  • Location

    Platform 1 (south end)120 Stands

    Platform 3 (middle) 16

    Platform 4 (North End), 12 Stands

    Platform 5, 40 Stands

  • Note

    120 stands by platform 1 (120 spaces) 8 hoops on platfrom 3 (2 x cycles per hoop = 16 spaces) 6 hoops on platform 4 (2 x cycles per hoop = 12 spaces) 20 hoops on platform 5 (2 x cycles per hoop = 40 spaces)

  • Sheltered YES Yes
  • Spaces 188
  • Type Stands

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Lancaster station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Parking
  • Car Parking Details

    For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.

    Different rates apply to non rail users, please speak to a member of staff.

    
    
    Address:
    Meeting House Lane
    Lancaster
    LA1 5NW
    
    Operator Name: Avanti West Coast
    Name: Station Car Park
    Spaces: 165
    Charges:
    Daily: £12.50
    Monthly: £166.00
    ThreeMonthly: £374.00
    Annual: £1,200.00
    Saturday: £4.50
    Sunday: £4.50
    Note:

    For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website.

    Different rates apply to non rail users, please speak to a member of staff.

    
    
    Number Accessible Spaces: 6
    Accessible Car Park Equipment: No
    Cctv: Yes
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.

    Toilets are open while the station is open.

• Station Location & Directions
  • Latitude 54.04855789
  • Longitude -2.807909914

• Station Information
  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property 1
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property
    Operator Name: Avanti West Coast Lost Property
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note There are two Customer Information points, one situated on platform 3 and the other situated on platform 4, however customers are encouraged to approach any member of station staff for information.
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Staffing Level YES Yes

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:15 to 19:45
    Saturday - 05:15 to 19:45
    Sunday - 09:30 to 20:00

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note Ticket machines can be found in the ticket hall and on platform 3
  • Penalty Fares VT
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Taxi Information
  • Availability YES Yes
  • Note Taxi rank can be found outside the entrance. 

• Other transportation
  • Cycle Hire YES Yes
  • Rail Replacement Services

    Pick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3.