London Charing Cross Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis
  • First Class Lounge
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate 1
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours TUESDAY
    09:00:00 - 12:00:00
  • Accessible Taxis

    Accessible taxis are located outside the front of the station

  • Accesible Ticket Machine

    On the concourse in front of the ticket office.

  • Booking Office Counter

    All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.

  • Customer Help Point YES Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern  on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
  • Helpline
  • Helpline Contact Details

    If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Access Ticket Gate

    Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.

  • Impared Mobility Set Down

    Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.

  • National Key Toilets

    Located on the central passage in the main concourse. Radar key for accessible toilets

  • Step Free Access

    Yes, the station is all on one level and all platforms are reachable by disabled passengers.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Alternative Station Code
  • National Location Code CHX
  • Sixteen Character Name LONDON CHARING X

• Baggage Services
  • Left Luggage: Available YES Yes
  • Left Luggage: Phone Phone number: 020 3468 4662
    
    Operator Name: Excess Baggage Company
  • Left Luggage: URL https://www.left-baggage.co.uk/index/locations

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access. More information about Transport for London buses can be found here (http://www.tfl.gov.uk/modes/buses/?cid=fs013)

• Cycle Storage
  • Availability 1
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note There are Santander hire cycles available near this station. See www.tfl.gov.uk (https://tfl.gov.uk/modes/cycling/santander-cycles) for further details.
  • Location

    Within car park and station forecourt

  • Note

    10 bike bars which can accommodate two bikes each

  • Sheltered No
  • Spaces 20
  • Type Stands

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Other amenities
  • Tourist Information Office No
  • Waiting Room YES Yes
  • Waiting Room Note

    All platforms are partially or fully covered with a canopy.

• Other transportation
  • Cycle Hire YES Yes

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around London Charing Cross station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Parking
  • Car Parking Details
    Spaces: 0
    Number Accessible Spaces: 0
    Accessible Spaces Note:

    To be confirmed by station operator.

    
    Accessible Car Park Equipment: No
    Cctv: No
    Url: https://www.nationalrail.co.uk/

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Located on the central passage in the main concourse.

• Station Location & Directions
  • Latitude 51.50768803
  • Longitude -0.124105728

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property 1
  • Post Box No
  • Shops YES Yes
  • Seated Area No
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property Phone number: 0330 024 0215
    
    Operator Name: Excess Baggage Company
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 0330 024 0215
  • Staffing Level YES Yes

• Subway/transit
  • Metro: Availability YES Yes
  • Metro: Note Bakerloo Line Northern Line.

• Ticketing Hours
  • Ticket Office Hours Monday - Sunday - open 24h

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note The ticket office is situated on the concourse
  • Oyster Notes

    Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

  • Penalty Fares NR
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

• Taxi Information
  • Availability YES Yes
  • Note There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.