London Euston Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge YES Yes
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Mon,Tue,Wed,Thu - 04:30 to 01:30
    Saturday - 04:30 to 02:00
    Sunday - 05:15 to 01:30
  • Accessible Taxis

    The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts.

    You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482.

    The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.

  • Accesible Ticket Machine

    Mobility Assistance will help passengers buying tickets if required.

  • Booking Office Counter

    Avanti West Coast have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station.

  • Customer Help Point A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office. There is also a Customer Information Point located in the centre of the concourse. class=ophr Monday-Saturday 07:00-23:00 class=ophr Sunday 08:00-23:00
  • Helpline
  • Helpline Contact Details

    If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Access Ticket Gate

    There are ticket gates at the entrances to platforms 1 - 3 & 8 - 11 and can be accessed by wide gates.

  • Impared Mobility Set Down

    Assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Mobility Assistance Lounge Reception that can be found on the left hand side of the main entrance or from any member of staff. It is advised to use the Mobility assistance number at London Euston Station on 02079226482 if being booked on the day. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with.

    • Avanti West Coast - 0800 0158 123, textphone 0800 0158 124
    • London Northwestern Railway - 0800 092 4260, textphone 0844 811 0134  
    • London Overground - 0343 222 1234, textphone 020 3031 9331
    • Caledonian Sleeper - 0330 060 0500, textphone 18001 0330 060 0500

  • National Key Toilets

    These are located adjacent to the main public toilets, by the entrance to platforms 1-3.

  • Nearest Stations with Facilities

     For step-free access to Underground services, we recommend using Kings Cross St Pancras Underground Station

  • Step Free Access

    Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi & car park and London Underground ticket hall.

    Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines.

    For more information on the accessibility on London Transport click here.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Help is available from the Mobility Assistance Reception (if closed please use number on the reception door) or see any member of station staff. Mobility Assistance Reception is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday. 

    Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office or from any member of staff. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with:

    • Avanti West Coast - 0800 0158 123, textphone 0800 0158 124
    • London Northwestern Railway - 0800 092 4260, textphone 0844 811 0134  
    • London Overground - 0343 222 1234, textphone 020 3031 9331
    • Caledonian Sleeper - 0330 060 0500, textphone 18001 0330 060 0500

• Baggage Services
  • Left Luggage: Available YES Yes
  • Left Luggage: Phone Phone number: 020 3468 4670
    
    Operator Name: Excess Baggage Company
  • Left Luggage: URL https://www.left-baggage.co.uk/index/locations

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Buses are available from Euston bus station next to the railway station. All Transport for London buses are accessible by step free access. More information about Transport for London buses can be found here (http://www.tfl.gov.uk/modes/buses/?cid=fs013)

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    On platform 18 at buffer end, West Colonnade opposite Sainsbury's, alongside station entrance, East Colonnade opposite M&S and to the rear of Nandos and Cafe Rouge

  • Sheltered YES Yes
  • Spaces 415
  • Type Stands

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around London Euston station
  • Telephone: Usage Type Cards And Coins

• Priority Lounge Information
  • First Class Lounge: Note

    Located

    Located on first floor, accessed via balcony.

    Step free to access 

    Yes a platform lift for mobility impaired customers.

    Refreshments

    First Class customers can find a comfy seat and enjoy complimentary soft drinks, light snacks and newspapers.

    Lounge Availability

    You can enjoy the First Class Lounge up to two hours (see Note below) before your outward journey and for an hour after your inward journey on the travel date shown on your ticket.

    Note - Access time before your outward journey is reduced to one hour at peak times (15:00-19:00 on Thursdays and Fridays) for First Advance ticket holders only.

    Tickets Accepted:

    Avanti West Coast: Business, First Open or Advance First tickets. 

    Caledonian Sleeper: First tickets.

    You can only enter the lounge on the travel date shown on your ticket.

    Please note that London Northwestern Railway first class tickets are not valid in this lounge.

    Concessions for Standard Class sleeper customers

    No

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    These are located by the entrance to platforms 1-3

    There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Avanti West Coast.

• Station Location & Directions
  • Latitude 51.52837626
  • Longitude -0.134558479

• Station Seating Areas
  • First Class Lounge Hours Monday - Friday - 06:45 to 22:00
    Saturday - 06:45 to 21:30
    Sunday - 08:00 to 22:00

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area No
  • Station Buffet YES Yes
  • Showers YES Yes
  • Trolley YES Yes
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 0330 024 0215
    
    Operator Name: Excess Baggage Company
  • Lost Property: URL https://www.lostproperty.org/?sec=1
  • Customer Service Note Monday-Sunday 07:00-23:00   Available from the Customer Information Point in the centre of the concourse. Alternatively customers can seek information and assistance from the ticket office or the Mobility Assistance Reception.
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 0330 024 0215
  • Staffing Level YES Yes

• Subway/transit
  • Metro: Availability YES Yes
  • Metro: Note Euston Underground station has access to the Northern Line and the Victoria Line. Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has access to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here (https://tfl.gov.uk/transport-accessibility/). The Underground station is very busy, especially during the morning and evening peaks. It will likely be quicker for customers to walk or catch a bus to nearby Warren Street or Kings Cross St. Pancras instead.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 22:30
    Saturday - 06:00 to 22:00
    Sunday - 07:00 to 22:30

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note font-feature-settings: normal; font-language-override: normal; font-kerning: auto; font-synthesis: weight style; font-stretch: normal;The travel centre is on the left as you enter through the main entrance. font-feature-settings: normal; font-language-override: normal; font-kerning: auto; font-synthesis: weight style; font-stretch: normal;Advanced bookings are available: font-feature-settings: normal; font-language-override: normal; font-kerning: auto; font-synthesis: weight style; font-stretch: normal; Monday to Friday - 06:30 to 21:00 Saturday - 08:30 to 21:00 Sunday - 07:30 to 21:00 font-feature-settings: normal; font-language-override: normal; font-kerning: auto; font-synthesis: weight style; font-stretch: normal;
  • Oyster Notes

    Oyster Cards can be bought and topped up at the Underground station. 

    Other Oyster transactions available from service ticket machines operated by London Northwestern Railway.

  • Penalty Fares NR
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Taxi Information
  • Availability YES Yes
  • Note The taxi rank is located beneath the station.

• Other transportation
  • Cycle Hire YES Yes
  • Rail Replacement Services

    Go to Platform 2, there is a gate adjacent to the station from the main road.