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London Fenchurch Street Train Station

London Fenchurch Street

London Fenchurch Street station
Fenchurch Place
London
EC3M 4AJ

GET DIRECTIONS

Ticket office opening hours:

Monday - Friday - 06:15 to 20:30
Saturday - 06:45 to 19:30
Sunday - 08:30 to 17:00

  • NO Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Accessibility
    • Accessible Public Telephones YES Yes
    • Accessible Taxis
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter YES Yes
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate 1
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop YES Yes
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Impaired Access Helpline Hours Monday - Sunday - open 24h
    • Accessible Taxis

      Accessible taxis are available from the taxi rank outside the main station entrance on Fenchurch Street

    • Booking Office Counter Every ticket office counter has been lowered at this station
    • Helpline 1
    • Helpline Contact Details 03457 44 44 22
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Impared Access Ticket Gate There are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
    • Impared Mobility Set Down

      Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.

    • National Key Toilets There is an accessible toilet by the lifts at the left hand side of the main entrance to the station. This can be accessed using a radar key or by requesting assistance by using the station help point next to the disabled toilet.
    • Step Free Access

      The main entrance is the only entrance that has step free access. There are lifts to take you from the entrance to the station concourse and platform levels. Please note there is not step free access from the Coopers Road entrance to the station.


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Staff Help

      Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.

      It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22

      First to last service daily. There are no c2c services on Christmas Day and Boxing Day

  • Restrooms
    • Toilets YES Yes
    • Baby Change YES Yes
    • Toilets Note

      The toilets are located by the lifts at the left hand side of the Main Entrance to the station.

      The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station.

      These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet).

  • Ticketing Services & Information
    • Oyster Pre-Pay YES Yes
    • Ticket Machine YES Yes
    • Customer Service Note Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill entrance to the station
    • Penalty Fares CC
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: Yes

      For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station. 

  • Ticketing Hours
    • Ticket Office Hours Monday - Friday - 06:15 to 20:30
      Saturday - 06:45 to 19:30
      Sunday - 08:30 to 17:00
  • Subway/transit
    • Metro: Availability YES Yes
    • Metro: Note London Underground (Circle Line and District Line) at Tower Hill - 200m from the Tower Hill exit London Underground (Metropolitan Line, Circle Line) at Aldgate - 300m from Fenchurch Place exit. Docklands Light Railway at Tower Gateway - 300m from the Tower Hill exit.
  • Station Information
    • ATM YES Yes
    • Baby Change YES Yes
    • Bureau De Change YES Yes
    • Lost Property 1
    • Post Box YES Yes
    • Shops YES Yes
    • Seated Area No
    • Station Buffet YES Yes
    • Showers No
    • Trolley No
    • Wifi YES Yes
    • Waiting Room
    • Lost Property Phone number: 03457 44 44 22

      Operator Name: Operated by c2c
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note Staffed Information Point on main concourse. Alternatively Customer Services may be contacted as follows:  Mondays - Fridays, between 08:00 - 20:00  Saturday - Sunday, between 09:00 - 16:00 Public Holidays, between 09:00 - 16:00 Closed on Christmas Day and Boxing Day Tel: 0345 744 4422 (option 3, followed by option 3) Email: contact@c2crail.net
    • Information Systems DepartureScreensAnnouncementsArrivalScreens
    • Lost Property Note Not Christmas Day or Boxing Day
    • Lost Property Number 03457 44 44 22
    • Staffing Level YES Yes
  • Station Seating Areas
    • Seated Area: Note

      Seating is available on the main concourse and on the platforms.

  • Station Location & Directions
    • Latitude 51.51157341
    • Longitude -0.078591579
  • Airport
    • Availability YES Yes
    • Note London City Airport - Docklands Light Railway from Tower Gateway
  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Free c2c Wi-Fi (http://www.c2c-online.co.uk/travel-information/free-wifi/)
    • Telephone: Usage Type Cards And Coins
  • Mail and Express Services
    • Post Box: Note Outside the station
  • Dining and Shopping
    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability
    • Closed Circuit TV YES Yes
    • Cycle Hire: Note Santander Cycles (http://www.tfl.gov.uk/modes/cycling/barclays-cycle-hire?intcmp=2295) - Crosswall - 33 spaces  Santander Cycles (http://www.tfl.gov.uk/modes/cycling/barclays-cycle-hire?intcmp=2295) - Tower Gardens - 22 spaces
    • Note

      Cycle storage is available within a short distance of the station on Mark Lane and Crutched Friars

    • Sheltered No
    • Spaces No
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Aldgate Bus Station.Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available  here (https://tfl.gov.uk/maps/bus?Input=London+Fenchurch+Street+Rail+Station&InputGeolocation=51.511646%2C-0.078897)  
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/
  • Taxi Information
    • Availability YES Yes
    • Note The Taxi rank is immediately outside the main entrance on Fenchurch Street.
  • Other transportation
    • Cycle Hire YES Yes
    • Port YES Yes
    • Port Thames Clippers from Tower Millennium Pier near the Tower of London - Service RB2 (http://www.tfl.gov.uk/modes/river/) 
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