London St Pancras International Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Sunday - open 24h
  • Accessible Taxis

    Accessible taxis can be located on Midland Road and Pancras Road

  • Accesible Ticket Machine

    yes

  • Booking Office Counter

    Height adjustable ticket counter is only available at East Midlands ticket office.

  • Customer Help Point YES Yes there is help available at the Thameslink and East Midlands Trains help desks.  For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.
  • Helpline No
  • Helpline Contact Details

    If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Access Ticket Gate

    Yes, there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.. The ticket gates at Eurostar are not automatic but are operated by station staff. There is wide gate access available to all platforms.

  • Impared Mobility Set Down

    A clearly marked passenger drop off zone is located on Pancras Road which runs parallel to London St Pancras International Station. Blue badge holders may wait for 5 minutes here.

    The drop off zone leads directly to the Eurostar departures.

    There is also a drop up point on this road next to this for other passengers with 2 minutes waiting.

  • National Key Toilets

    There are two accessible toilets in this station that are operated by a radar key. One is next to Eurostar arrivals. Toilet attendants are available too.

  • Step Free Access

    This is a Category A station. This station has step-free level access to all platforms via lifts. The station entrances are located at street level and provide level access to the lower concourse. There are three lifts on the main concourse to take passengers to and from the upper level UK train platforms and the Rendezvous.

    The Assistance Meeting Point varies - please check with your operator.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Available from Thameslink and East Midlands Railway help desks as well as station help points and station staff. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.

• Airport
  • Availability YES Yes
  • Note Heathrow Airport: There is a direct journey to Heathrow Airport, using the Piccadilly Line. Journey time is under an hour. The quickest transfer from St Pancras to Heathrow Airport is to catch the Heathrow Express from London Paddington to Heathrow Airport. Gatwick Airport: St Pancras offers a direct route from St Pancras to Gatwick Airport from Platform A. Stansted Airport: The fastest option is to take Victoria Line to Tottenham Hale and change for the Stansted Express train. Journey time, approximately one hour. Luton Airport: A direct train service operates from St Pancras to Luton Airport Parkway several times an hour.

• Baggage Services
  • Left Luggage: Available YES Yes
  • Left Luggage: Phone Phone number: 020 3468 4665
    
    Operator Name: Excess Baggage Company
  • Left Luggage: URL https://www.left-baggage.co.uk/index/locations

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Buses stop on surrounding roads on Euston Road, Midland Road and Pancras Road. All Transport for London buses are accessible and have step free access.All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also kneel to reduce the step-up from the pavement. More info can be found on Transport for Londons website here (https://www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs) More information about Transport for London buses can be found here (http://www.tfl.gov.uk/modes/buses/) (http://www.tfl.gov.uk/modes/buses/?cid=fs013)

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Within car park

  • Note

    
    

  • Sheltered YES Yes
  • Spaces 180
  • Type
    Compounds
    Stands
    Racks

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around London St Pancras Domestic station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Parking
  • Car Parking Details Email: [email protected]
    Phone number: 0333 320 3411
    
    Address:
    St Pancras International Car Park
    Pancras Road
    London
    N1C 4AG
    
    Operator Name: St Pancras International Car Parking
    Name: Station Car Park
    Spaces: 315
    Number Accessible Spaces: 12
    Accessible Car Park Equipment: Yes
    Accessible Car Park Equipment Note:

    There is a public car park with an excess of 300 spaces at St. Pancras station that is managed by N C P.

    
    Cctv: Yes
    Open:
    Monday - Sunday - open 24h
    Url: https://stpancras.com/parking

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes

• Station Location & Directions
  • Latitude 51.53062434
  • Longitude -0.125527439

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change YES Yes
  • Lost Property YES Yes
  • Post Box No
  • Shops YES Yes
  • Seated Area No
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property Phone number: 0330 024 0215
    
    Operator Name: Excess Baggage Company
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Platforms 1-4 and 11-13, along with the domestic departures areas are managed by High Speed 1 (London and Continental Stations).Platforms 5-10 and the international departures areas are managed by Eurostar (http://www.eurostar.com). Platforms A and B and the areas on the low level part of St Pancras, are managed by Network Rail. (https://www.networkrail.co.uk/stations/st-pancras-international/)
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 0330 024 0215
  • Staffing Level YES Yes

• Subway/transit
  • Metro: Availability YES Yes
  • Metro: Note The underground station London Kings Cross St Pancras leads directly into London St Pancras International and is better connected than any other London station with six of the major tube lines running through it. - Victoria, Hammersmith and City, Piccadilly, Circle Metropolitan line and Northern. You can plan your journey to or from this station here. (http://www.tfl.gov.uk)

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:45 to 23:15
    Saturday - 06:00 to 23:15
    Sunday - 07:15 to 23:15

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On the station concourse
  • Oyster Notes

    Oyster cards can only be purchased from the self-service machines in the Underground station

    You can top up pay-as-you-go from self-service ticket machines operated by Thameslink and Southeastern.

    Oyster pay as you go and Travelcards on Oyster are not valid on Southeastern High Speed services.

  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Multiple train companies serve St Pancras International with different smartcard options, and you may not be able to top-up or validate all smartcards at this station.

    Please follow the links below for more detailed information form the specific train company.

    • East Midlands Railway
    • Southeastern (High Speed only)
    • Thameslink

• Taxi Information
  • Availability YES Yes
  • Note Midland Road: Currently the taxi pick up is located next to Thameslink station entrance. Soon a large covered queuing area will be available halfway along the lower concourse where passengers can wait for marshalled taxis. Pancras Road: There are two taxi drop off areas in Pancras Road. One is situated halfway along the old Victorian brick built Barlow shed and is convenient for Eurostar passengers. The second is situated close to the main entrance in the new part of the station and is suitable for passengers travelling within the UK.