London Victoria Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines No
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Sunday - open 24h
  • Accessible Taxis

    Available on request

    Taxi rank outside main station entrance

  • Accesible Ticket Machine

    Various locations

  • Booking Office Counter

    Staff assistance is available

  • Customer Help Point Network Rail and Train Operating Company reception.
  • Helpline No
  • Helpline Contact Details

    If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Mobility Set Down

    Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:

    - Gatwick Express - 0845 850 1530- Southern  - 0800 138 1016- Southeastern  - 0800 783 4524

  • National Key Toilets

    Hudson's Place and Central Concourse

  • Step Free Access

    There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Toilets are situated on the central concourse and adjacent to platform 2.

    A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities.

    If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff so we can help you gain access.

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On concourse
  • Oyster Notes

    You can top up pay-as-you-go on Oyster using the self-service ticket machines. Oyster cards can only be purchased from the self-service machines in the Underground station.

  • Penalty Fares NR
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

     Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

• Ticketing Hours
  • Ticket Office Hours Monday - Sunday - 06:30 to 22:00

• Subway/transit
  • Metro: Availability YES Yes
  • Metro: Note Underground services: Victoria Line, District Line and Circle Line

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change YES Yes
  • Lost Property YES Yes
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 0330 024 0215
    
    Operator Name: Excess Baggage Company
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Monday-Sunday 07:00-21:50  Via Network Rail Reception
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 0330 024 0215
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.49526139
  • Longitude -0.144540593

• Rental Car
  • Availability YES Yes
  • Note Office in Victoria Place

• Airport
  • Availability YES Yes
  • Note Direct Rail Link to Gatwick

• Parking
  • Car Hire: Note Office in Victoria Place
  • Car Parking Details Phone number: 0345 0774 224
    
    Operator Name: A P C O A U K Ltd
    Name: Station Car Park
    Spaces: 81
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Sunday - 00:00 to 00:00
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi http://www.btwifi.com/find/ (http://www.btwifi.com/find/)
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Car Park Upper Level (Victoria Place), above Gatwick Express.

  • Sheltered YES Yes
  • Spaces 112
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Victoria Bus Station at Station Front

• Baggage Services
  • Left Luggage: Available YES Yes
  • Left Luggage: Phone Phone number: 020 3468 4551
    
    Operator Name: Excess Baggage Company
  • Left Luggage: URL https://www.left-baggage.co.uk/index/locations

• Taxi Information
  • Availability YES Yes
  • Note Taxi ranks are available outside at the front of the station (Terminus Place) and from the upper level (Victoria Place). From Monday 1 October 2012 the station front facility will relocate to Hudsons Place due to TfL Underground building works - access via platforms 1 and 2.  class=ophr Monday-Sunday 24 hours

• Other transportation
  • Rail Replacement Services

    When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances.

    Check posters and staff for more details.