London Waterloo Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Accessible Taxis

    Accessible taxis are available from the taxi rank on Cab Road / Station Approach

  • Accesible Ticket Machine

    Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.

  • Booking Office Counter

    Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.

  • Customer Help Point Passengers travelling on journeys from London Waterloo are advised to speak to our team at Station Reception which is located outside exit 3 (directly opposite platform 11), next to the taxi rank.Staffed information points are locatedon the main concourseuntil 21:00 daily. A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
  • Helpline No
  • Helpline Contact Details

    If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Access Ticket Gate
    • There are ticket gates to all platforms.
    • All platforms can be accessed by wide ticket gates.
  • Impared Mobility Set Down

    Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)

  • National Key Toilets

    The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.

  • Step Free Access

    There is step free access from the main concourse to all platforms, shops and facilities.

    Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Please visit the information point in the centre of the concourse for information and assistance.

    Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing [email protected]

    It is preferred if assistance is arranged 24 hours in advance.

    Monday to Friday 04:30 - 01:05Saturday 04:30 - 01:50Sunday 05:30 - 01:05

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Oyster Notes

    Only Oyster pay as you go top-ups are available from self-service ticket machine(s)

  • Penalty Fares NR
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    London Waterloo ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:30 to 23:15
    Saturday - 05:30 to 23:15
    Sunday - 06:30 to 22:30

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 0207 401 7861
    
    Operator Name: South Western Railway
  • Lost Property: URL https://www.southwesternrailway.com/contact-and-help/lost-property
  • Customer Service Note Monday-Saturday 07:00-22:15   Sunday 09:00-20:45   Station Reception
  • Lost Property Number 0207 401 7861
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.503507
  • Longitude -0.113897

• Parking
  • Car Parking Details Email: [email protected]
    Phone number: 0345 165 2030
    
    Operator Name: A P C O A Parking ( U K) Limited
    Name: Station Car Park
    Spaces: 27
    Number Accessible Spaces: 2
    Accessible Spaces Note:

    Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge

    
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi http://www.btwifi.com/find/ (http://www.btwifi.com/find/)
  • Telephone: Usage Type Cards And Coins

• Mail and Express Services
  • Post Box: Note

    Located on the concourse

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note There are Barclays hire cycles available near this station. See https://www.tfl.gov.uk/barclayscyclehire for further details.
  • Location

    Cycle storage is located outside exit 3 on Station Approach / Cab Road.

    Also available:

    • on platforms 9 and 10
    • on platforms 11 and 12

  • Note

    Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes.

  • Sheltered No
  • Spaces 573
  • Type
    Stands
    Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Buses depart from several points around the station.All Transport for London Buses are accessible with step free access and have a dedicated mobility space. More information can be found here (http://www.tfl.gov.uk/modes/buses/?cid=fs013)

• Baggage Services
  • Left Luggage: Available YES Yes
  • Left Luggage: Phone
    Operator Name: Excess Baggage Company
  • Left Luggage: URL https://www.left-baggage.co.uk/index/locations

• Taxi Information
  • Availability YES Yes
  • Note font:= 12px= 17.01px= arial,= helvetica,= sans-serif;= text-align:= left;= text-transform:= none;= text-indent:= 0px;== normal;= word-spacing:= float:= display:= inline= !important;= white-space:= font-size-adjust:= font-stretch:= -webkit-text-stroke-width:= 0px;=Taxis are available from the taxi rank on Cob Road / Station Approach

• Other transportation
  • Cycle Hire YES Yes