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London Waterloo Train Station

London Waterloo

London Waterloo station
Station Approach
Greater London.


Ticket office opening hours:

Monday - Sunday - open 24h

  • NO Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Accessibility
    • Accessible Public Telephones No
    • Accessible Taxis No
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter YES Yes
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Accessible Taxis

      Accessible taxis are available from the taxi rank on Cob Road / Station Approach

    • Accesible Ticket Machine

      Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.

    • Booking Office Counter

      Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.

    • Customer Help Point Passengers travelling on journeys from London Waterloo are advised to speak to our team at Station Reception which is located outside exit 3 (directly opposite platform 11), next to the taxi rank.Staffed information points are locatedon the main concourseuntil 21:00 daily. A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
    • Helpline No
    • Impared Access Ticket Gate Yes, there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
    • Impared Mobility Set Down It is near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
    • National Key Toilets

      An accessible toilet is located on the concourse between exits 4 and 5 (opposite platform 19)

    • Step Free Access

      There is level access from all platforms to the main concourse.

      There is level access to the station via Exits 1 (Station approach), Exit 2 (via lifts to Waterloo Road and level Access to the Jubilee line), Exit 3 (for taxis and Station Reception)

      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Staff Help

      Staff help is available from the station reception on Cab Road.

      Disability assistance can be arranged by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing

      It is preferred if assistance is arranged 24 hours in advance.

      Monday to Friday 04:30 - 01:05
      Saturday 04:30 - 01:50
      Sunday 05:30 - 01:05 

  • Restrooms
    • Toilets YES Yes
    • Baby Change YES Yes
    • Toilets Note

      Yes, One is on Cab Road and the other is near Platform 20 beside Starbucks. They are both operated by a radar key.

  • Ticketing Services & Information
    • Oyster Pre-Pay YES Yes
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Oyster Notes Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
    • Penalty Fares SW
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: Yes
  • Ticketing Hours
    • Ticket Office Hours Monday - Sunday - open 24h
  • Station Information
    • ATM YES Yes
    • Baby Change YES Yes
    • Bureau De Change YES Yes
    • Lost Property YES Yes
    • Post Box YES Yes
    • Shops YES Yes
    • Seated Area No
    • Station Buffet YES Yes
    • Showers No
    • Trolley YES Yes
    • Wifi YES Yes
    • Waiting Room No
    • Lost Property Phone number: 0207 401 7861

      Operator Name: South Western Railway
    • Lost Property: URL
    • Customer Service Note Monday-Saturday 07:00-22:15   Sunday 09:00-20:45   Station Reception
    • Lost Property Number 0207 401 7861
    • Staffing Level YES Yes
  • Station Location & Directions
    • Latitude 51.503507
    • Longitude -0.113897
  • Parking
    • Car Parking Details

      Station Approach.

      For parking charges see

      Phone number: 0345 165 2030

      Operator Name: A P C O A Parking ( U K) Limited
      Name: Station Car Park
      Spaces: 27
      Off-peak: N/A
      PerHour: N/A
      Daily: N/A
      Weekly: N/A
      Monthly: N/A
      ThreeMonthly: N/A
      SixMonthly: N/A
      Annual: N/A
      Saturday: N/A
      Sunday: N/A

      Number Accessible Spaces: 2
      Accessible Spaces Note: Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge 
      Accessible Car Park Equipment: Yes
      Cctv: No
      Monday - Friday - open 24h
      Saturday - open 24h
      Sunday - open 24h
  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone No
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi (
    • Telephone: Usage Type Cards And Coins
  • Mail and Express Services
    • Post Box: Note Located on the concourse
  • Dining and Shopping
    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability YES Yes
    • Closed Circuit TV YES Yes
    • Cycle Hire: Note There are Barclays hire cycles available near this station. See for further details.
    • Location Cycle storage is now located opposite the main entrance on Cab Road.
    • Sheltered No
    • Spaces 573
    • Type
      Wheel Racks
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Buses depart from several points around the station.All Transport for London Buses are accessible with step free access and have a dedicated mobility space. More information can be found here (
  • Baggage Services
    • Left Luggage: Available YES Yes
    • Left Luggage: Phone Phone number: 020 3468 4553

      Operator Name: Excess Baggage Company
    • Left Luggage: URL
  • Taxi Information
    • Availability YES Yes
    • Note font:= 12px= 17.01px= arial,= helvetica,= sans-serif;= text-align:= left;= text-transform:= none;= text-indent:= 0px;== normal;= word-spacing:= float:= display:= inline= !important;= white-space:= font-size-adjust:= font-stretch:= -webkit-text-stroke-width:= 0px;=Taxis are available from the taxi rank on Cob Road / Station Approach
  • Other transportation
    • Cycle Hire YES Yes
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