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London Waterloo East Train Station

London Waterloo East

London Waterloo East station
Sandell Street
London
SE1 8NH

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Ticket office opening hours:

no information

  • NO Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Accessibility
    • Accessible Public Telephones YES Yes
    • Accessible Taxis No
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter No
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down No
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Accessible Taxis

      Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station. 

    • Accesible Ticket Machine On overbridge from Waterloo Main station
    • Customer Help Point On platforms and overbridge
    • Helpline No
    • Helpline Contact Details 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • National Key Toilets Platform B and C - Available during staffing hours
    • Step Free Access This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.
      There is an entrance from Southwark underground station but this involves either steps or an escalator. 
      There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations. 
      Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge  to Waterloo East station. 

      Coverage: no Part Of Station
    • Step Free Access Coverage Whole Station
    • Staff Help Assistance/Help available from station staff from First to Last trains.
    • Helpline Open Note *Helpline closed on Christmas Day
  • Restrooms
    • Toilets YES Yes
    • Baby Change YES Yes
    • Toilets Note Platform B and C - Available during staffing hours
  • Ticketing Services & Information
    • Oyster Pre-Pay YES Yes
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Customer Service Note On way in to access trains
    • Penalty Fares SE
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: Yes

       Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

  • Subway/transit
    • Metro: Availability No
  • Station Information
    • ATM No
    • Baby Change YES Yes
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box No
    • Shops YES Yes
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley No
    • Wifi No
    • Waiting Room No
    • Lost Property Phone number: 0345 322 7021

      Operator Name: Southeastern Customer Services
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note 0345 322 7021
    • Information Systems DepartureScreensAnnouncementsArrivalScreens
    • Lost Property Number 0345 322 7021
    • Staffing Level YES Yes
  • Station Location & Directions
    • Latitude 51.50408038
    • Longitude -0.108893287
  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around London Waterloo East station (http://btopenzone.hotspot-directory.com)
    • Telephone: Usage Type Cards And Coins
  • Dining and Shopping
    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability No
    • Closed Circuit TV No
    • Sheltered no
    • Spaces No
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/WAE.pdf)
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/
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