Newmarket Train Station

• NO Waiting room
• YES Ticket machine
• NO Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Impaired Access Staff Help Hours Monday - Sunday
  • Accessible Taxis

    Details of nearest taxis are shown on station information poster

  • Customer Help Point Help point available on platform 1.
  • Helpline YES Yes
  • Helpline Contact Details

    801 028 28 78

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Nearest Stations with Facilities CBG
  • Step Free Access

    This station has step free access to the single platform for trains towards both Ipswich and Cambridge.

    This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

    Assistance meeting point is on the platform.

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

    What assistance is available for customers using this station?

    • Board and alight
    • Ramp Assistance
    • Luggage (on and off train only)
    • Ticket sale on board

    How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

    • By calling 0345 600 7245 (option 4)
    • By selecting the help button on the ticket machine at this station
    • By using the Help Point at this station

    Assistance meeting point is on the platform.

  • Helpline Open Note

    08:00 - 20:00

    
    

• Restrooms
  • Toilets No
  • Baby Change No

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares LE
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property: URL https://www.greateranglia.co.uk/lost-property
  • Customer Service Note Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). margin: 0in 0in 0pt; line-height: 16.8pt;Closed on Christmas Day and Boxing Day.
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 52.23795928
  • Longitude 0.406217482

• Parking
  • Car Parking Details Email: [email protected]
    Phone number: 0345 050 7080
    
    Operator Name: National Car Parks Ltd
    Name: Station Car Park
    Spaces: 11
    Charges:
    Daily: £3.00
    Annual: £328.00
    
    Number Accessible Spaces: 1
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Sunday - open 24h
    Url: https://www.ncp.co.uk/find-a-car-park/car-parks/newmarket-station-greater-anglia/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Newmarket station (http://btopenzone.hotspot-directory.com)
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No
  • Location

    There are five covered cycle stands and a sheltered cycle parking area providing 68 spaces which are all located beyond the waiting shelters on Platform 1 (for trains towards both Cambridge and Ipswich).

  • Sheltered YES Yes
  • Spaces 78
  • Type
    Stands
    Racks

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note freephone to local taxi company

• Other transportation
  • Rail Replacement Services

    Rail replacement bus services pick up and drop off at the bus stop on Green Road, in front of the station entrance.