Normans Bay Train Station

• NO Waiting room
• YES Ticket machine
• NO Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis
  • First Class Lounge
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday
    Saturday
    Sunday
  • Accesible Ticket Machine

    All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

    Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

  • Helpline 1
  • Helpline Contact Details

    For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

    • Phone - 0800 138 1016
    • Textphone - 0800 138 1018
    
    Phone number: 0800 138 1016
    
  • Helpline Contact URL https://www.southernrailway.com/travel-information/travel-help/assisted-travel
  • Impared Mobility Set Down

    No dedicated area

  • Step Free Access

    This is a Category B2 station: Step-free access to both platforms via separate entrances and short steep ramps. Access between platforms via level crossing (over 400m apart).

    The Assistance Meeting Point is in the shelter on platform 2.

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station
  • Helpline Open Note

    The assisted travel helpline is not available on Christmas Day.

    
    

• Baggage Services
  • Left Luggage: Available No

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/NSB.pdf).

• Cycle Storage
  • Availability
  • Closed Circuit TV YES Yes
  • Location

    Located by the entrance to platform 1.

    Cycles are left at owners risk. Abandoned cycles may be removed.

  • Note

    Cycles are left at owners risk. Abandoned cycles may be removed.

  • Sheltered No
  • Spaces No
  • Type Stands

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around this station (https://www.o2wifi.co.uk/hotspot/)
  • Telephone: Usage Type Cards And Coins

• Restrooms
  • Toilets No
  • Baby Change No

• Station Location & Directions
  • Latitude 50.82609675
  • Longitude 0.389476518

• Station Seating Areas
  • Seated Area: Note

    Unheated shelters are available on both platforms

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property 1
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property

    If you have lost something at one of our stations or onboard our trains, please visit our website and use the webform to register your lost item.

    As some of our trains serve stations which are managed by other train operators (see below), you should also consider logging your lost item with them, just in case it's been handed in at one of their stations.

    • Thameslink
    • South Western Railway
    • Southeastern
    • Transport for London including London Overground
    • London North Western Railway

    If you have found an item of lost property, please hand it in to a member of staff.

    
    
    Operator Name: Southern
  • Lost Property: URL https://www.southernrailway.com/lostproperty
  • Staffing Level YES Yes

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares SN
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

• Taxi Information
  • Availability YES Yes
  • Note YES

• Other transportation
  • Rail Replacement Services

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/6658 E Ap3 Vdmr0tv9r L6b T7/8dc21bc8d64ecbda06da0a5c41ebe4bc/2024-06_ C I_ S N_ R R B_ N S B_ D R.pdf