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Norwich Train Station

Norwich

Norwich station
Station Approach
Norwich
Norfolk
NR1 1EF

GET DIRECTIONS

Ticket office opening hours:

Monday - Friday - 04:45 to 20:45
Saturday - 04:45 to 20:45
Sunday - 06:45 to 20:45

  • NO Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Accessibility
    • Accessible Public Telephones YES Yes
    • Accessible Taxis
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter YES Yes
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate 1
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop YES Yes
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
    • Impaired Access Staff Help Hours Monday - Friday - 04:30 to 01:30
      Saturday - 04:30 to 01:30
      Sunday - 06:00 to 01:30
    • Accessible Taxis

      Details of nearest taxis are shown on station information poster

    • Accesible Ticket Machine

      Ticket machines are located in the ticket hall and on the station concourse.

    • Customer Help Point on concourse
    • Helpline 1
    • Helpline Contact Details 0800 028 28 78
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Impared Access Ticket Gate

      Norwich station has Secure Station Acreditation

    • Impared Mobility Set Down

      At the main station entrance

    • Step Free Access

      This station has step free access to all platforms.

      This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

      Assistance meeting point is the information desk in booking hall.


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Staff Help Assistance is provided by station staff during the hours of train service operation. Booking is recommended
    • Helpline Open Note 08:00 - 20:00
  • Restrooms
    • Toilets YES Yes
    • Baby Change YES Yes
    • Toilets Note All toilets are located on the concourse including the accessible (radar key) toilet
  • Ticketing Services & Information
    • Oyster Pre-Pay No
    • Ticket Machine YES Yes
    • Smartcard Notes Smartcard Issued: Yes
      Smartcard Validator: Yes
      Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
  • Ticketing Hours
    • Ticket Office Hours Monday - Friday - 04:45 to 20:45
      Saturday - 04:45 to 20:45
      Sunday - 06:45 to 20:45
  • Station Information
    • ATM YES Yes
    • Baby Change YES Yes
    • Bureau De Change No
    • Lost Property 1
    • Post Box YES Yes
    • Shops YES Yes
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley YES Yes
    • Wifi YES Yes
    • Waiting Room
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). margin: 0in 0in 0pt;Closed on Christmas Day and Boxing Day. margin: 0in 0in 0pt;
    • Information Systems DepartureScreensAnnouncementsArrivalScreens
    • Lost Property Note Lost property phone line service
    • Staffing Level YES Yes
  • Station Location & Directions
    • Latitude 52.62717818
    • Longitude 1.306828331
  • Airport
    • Availability YES Yes
    • Note Nearest Station to Norwich Airport.
  • Parking
    • Car Parking Details Parking 1:
      Email: customer.service@ncp.co.uk

      Operator Name: National Car Parks Ltd
      Name: Station Car Park
      Spaces: 62
      Charges:
      Off-peak: £12.00
      PerHour: N/A
      Daily: £13.00
      Weekly: £55.00
      Monthly: £216.00
      ThreeMonthly: £618.00
      SixMonthly: N/A
      Annual: £2163.00
      Saturday: £7.00
      Sunday: £7.00

      Number Accessible Spaces: 5
      Accessible Car Park Equipment: Yes
      Cctv: Yes
      Open:
      Monday - Sunday - 04:30 to 01:30
      Url: http://www.ncp.co.uk

      Parking 2:

      Charges:
      Off-peak: N/A
      PerHour: N/A
      Daily: N/A
      Weekly: N/A
      Monthly: N/A
      ThreeMonthly: N/A
      SixMonthly: N/A
      Annual: N/A
      Saturday: N/A
      Sunday: N/A

      Accessible Car Park Equipment: Yes
      Cctv: Yes
      Open:
      Monday - Sunday - open 24h
      Url: https://www.nationalrail.co.uk/

      Parking 3:

      Charges:
      Off-peak: N/A
      PerHour: N/A
      Daily: N/A
      Weekly: N/A
      Monthly: N/A
      ThreeMonthly: N/A
      SixMonthly: N/A
      Annual: N/A
      Saturday: N/A
      Sunday: N/A

      Cctv: No
      Open:
      Monday - Sunday - open 24h
      Url: https://www.nationalrail.co.uk/

  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available YES Yes
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Norwich station (http://btwifi.com/find)
    • Telephone: Usage Type Cards And Coins
  • Dining and Shopping
    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability 1
    • Closed Circuit TV YES Yes
    • Cycle Hire: Note 10 Bike & Go bicycles available for hire. More details: http://www.bikeandgo.co.uk/ (http://bikeandgo.co.uk/)
    • Location On forecourt and within station
    • Sheltered YES Yes
    • Spaces 442
    • Type Stands
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note First operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus (http://www.firstgroup.com/ukbus) First routes 25 & 35 link the rail station forecourt with the city centre and Norwich University. Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info (http://www.plusbus.info/)  
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/
  • Taxi Information
    • Availability YES Yes
    • Note Taxi rank at front of station
  • Other transportation
    • Cycle Hire YES Yes
    • Rail Replacement Services

      Replacement transport stop on station forecourt

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