Norwich Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis YES Yes
  • First Class Lounge No
  • Help Points No
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
  • Impaired Access Staff Help Hours Monday - Sunday - open 24h
  • Accessible Taxis

    Details of nearest taxis are shown on station information poster

  • Customer Help Point on concourse
  • Helpline YES Yes
  • Helpline Contact Details Phone number: 0800 028 28 78
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Mobility Set Down

    At the main station entrance

  • Step Free Access

    This station has step free access to all platforms.

    This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

    Assistance meeting point is the information desk in booking hall.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

    What assistance is available for customers using this station?

    • Board and alight
    • Ramp assistance
    • Luggage (on and off train only)
    • Ticket sale on board

    How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

    • By speaking with a member of station staff
    • By calling 0345 600 7245 (option 4)
    • By selecting the help button on one of the ticket machines at this station

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

    Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Penalty Fares LE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 04:45 to 20:45
    Saturday - 04:45 to 20:45
    Sunday - 06:45 to 20:45

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property: URL https://www.greateranglia.co.uk/lost-property
  • Customer Service Note Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). margin: 0in 0in 0pt;Closed on Christmas Day and Boxing Day. margin: 0in 0in 0pt;
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Note Lost property phone line service
  • Lost Property Number 03456007245
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 52.62717818
  • Longitude 1.306828331

• Airport
  • Availability YES Yes
  • Note Nearest Station to Norwich Airport.

• Parking
  • Car Parking Details Parking 1:
    Email: [email protected]
    Phone number: 0345 050 7080
    
    Operator Name: National Car Parks Ltd
    Name: Station Car Park
    Spaces: 62
    Charges:
    Off-peak: £12.60
    Daily: £13.60
    Weekly: £58.00
    Monthly: £227.00
    ThreeMonthly: £649.00
    Annual: £2,271.00
    Saturday: £7.40
    Sunday: £7.40
    
    Number Accessible Spaces: 5
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Sunday - 04:30 to 01:30
    Url: https://www.ncp.co.uk/find-a-car-park/car-parks/norwich-stn-forecourt-g-anglia/
    
    Parking 2:
    
    Name: Station Car Park
    Spaces: 0
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: Yes
    Cctv: Yes
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    Parking 3:
    
    Name: Car Park 3
    Spaces: 0
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: No
    Cctv: No
    Open:
    Monday - Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available YES Yes
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Norwich station (http://btwifi.com/find)
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note 10 Bike & Go bicycles available for hire. More details: http://www.bikeandgo.co.uk/ (http://bikeandgo.co.uk/)
  • Location

    Cycle parking facilities can be located next to the station entrance, near the bus stops

  • Sheltered YES Yes
  • Spaces 442
  • Type Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note First operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus (http://www.firstgroup.com/ukbus) First routes 25 & 35 link the rail station forecourt with the city centre and Norwich University. Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info (http://www.plusbus.info/)  

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note Taxi rank at front of station

• Other transportation
  • Cycle Hire YES Yes
  • Rail Replacement Services

    Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.