Ockendon Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - 06:30 to 19:30
  • Booking Office Counter

    Customer Service Staff

  • Helpline YES Yes
  • Helpline Contact Details

    03457 44 44 22

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Mobility Set Down

    Outside station entrance

  • National Key Toilets

    Platform 1. This can be accessed using a radar key.

  • Nearest Stations with Facilities CFH
  • Step Free Access

    Step free access is only available from street level to platform 1

    Platform 2 is only used for certain trains during peak hours, Monday - Friday

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/OCK.pdf)

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Platform 1

  • Sheltered No
  • Spaces 46
  • Type Stands

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet No

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Free c2c Wi-Fi (http://www.c2c-online.co.uk/travel-information/free-wifi/)

• Parking
  • Car Parking Details

    Please note that the Off Peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday. Saturday and Sunday rates apply to Bank Holidays

    
    Email: [email protected]
    Phone number: 0845 050 70 80
    
    Operator Name: National Car Parks Ltd
    Name: Station Car Park
    Spaces: 36
    Charges:
    PerHour: £1.00
    Daily: £7.70
    Weekly: £29.00
    Monthly: £115.00
    ThreeMonthly: £335.00
    Annual: £1,153.00
    Saturday: £3.20
    Sunday: £3.20
    Note:

    Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays

    
    
    Number Accessible Spaces: 5
    Accessible Car Park Equipment: No
    Accessible Car Park Equipment Note:

    Access to car park payment facilities is not required for wheelchair users as parking is free for disabled users in designated parking spaces

    
    Cctv: Yes
    Open:
    - open 24h
    - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: http://www.ncp.co.uk

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    The toilets are located on Platform 1.

    The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.

• Station Location & Directions
  • Latitude 51.5219961849
  • Longitude 0.2904709275

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area No
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 03457 44 44 22
    
    Operator Name: Operated by c2c
  • Lost Property: URL https://www.c2c-online.co.uk/help-feedback/lost-property/
  • Customer Service Note Monday - Friday, 08:00 - 20:00 Saturday - Sunday, 09:00 - 16:00 Public Holidays, 09:00 - 16:00 Closed Christmas Day & Boxing Day 0345 744 4422 (option 3, followed by option 3) [email protected]
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Note Not Christmas Day or Boxing Day
  • Lost Property Number 03457 44 44 22
  • Staffing Level YES Yes

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:30 to 11:05
    Saturday - 08:55 to 13:30
    Sunday

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Ticket Machine YES Yes
  • Oyster Notes

    Oyster top-up only from the self-service ticket machine

    Nearest Oyster Ticket Shop issuing new Oyster Cards is: Parade News, 1 Canterbury Parade, South Road, South Ockendon, Essex. RM15 6NH

  • Penalty Fares CC
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.

• Taxi Information
  • Availability YES Yes
  • Note YES Yes 

• Other transportation
  • Rail Replacement Services

    Rail replacement services operate from the Bus Stop outside station entrance.

    During disruption, ticket acceptance may be arranged on the TfL 370 Bus to Lakeside (for Chafford Hundred) and Romford via Upminster. These buses operate from bus stops on South Road, near the Royal Oak Public House.