Stevenage Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points No
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Sunday - open 24h
  • Accesible Ticket Machine

    All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

    Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

  • Helpline YES Yes
  • Helpline Contact Details

    For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

    • Phone - 0800 058 2844
    • Textphone - 0800 138 1018
    
    
  • Helpline Contact URL https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel
  • Impared Mobility Set Down

    Station staff  assistance to ground level, subject to staff availability. Cannot be guaranteed

  • Step Free Access

    This is a Category B1 station: Step free access to all platforms via main entrance (Lytton Way). Steep ramp access from Leisure Park entrance via long, steep council ramp.

    The Assistance Meeting Point is by the ticket office.

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station
  • Helpline Open Note

    The assisted helpline is not available on Christmas Day.

    
    

• Baggage Services
  • Left Luggage: Available No

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format can be found here (http://www.nationalrail.co.uk/posters/SVG.pdf)

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location

    Located in both the short and long term car parks.

    Cycles are left at owners risk. Abandoned cycles may be removed.

  • Sheltered YES Yes
  • Spaces 266
  • Type Stands

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Stevenage station (http://btopenzone.hotspot-directory.com)
  • Telephone: Usage Type Cards And Coins

• Parking
  • Car Parking Details Parking 1:
    
    Operator Name: A P C O A Parking U K
    Name: Station Car Park
    Spaces: 17
    Number Accessible Spaces: 2
    Accessible Spaces Note:

    Free parking is offered to all Blue Badge holders.

    Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.

    If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

    
    Accessible Car Park Equipment: No
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    
    
    Parking 2:
    
    Operator Name: Stevenage Borough Council
    Name: Railway South Car Park
    Spaces: 0
    Number Accessible Spaces: 0
    Accessible Car Park Equipment: No
    Cctv: No
    
    
    

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Located within the booking hall.

• Station Location & Directions
  • Latitude 51.90169
  • Longitude -0.20711

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property

    If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.

    Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

    • London North Eastern Railway (LNER)
    • Greater Anglia
    • Transport for London including London Overground

    If you have found an item of lost property, please hand it in to a member of staff.

  • Staffing Level YES Yes

• Ticketing Hours
  • Ticket Office Hours Mon,Tue,Wed,Thu - 06:15 to 20:30
    Friday - 06:15 to 21:45
    Saturday - 06:30 to 21:30
    Sunday - 08:00 to 20:15

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Oyster Notes

    Oyster cannot be used at this station.

  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.

• Taxi Information
  • Availability YES Yes
  • Note YES

• Other transportation
  • Rail Replacement Services

    Please click the link for details regarding the rail replacement bus location for Great Northern, Thameslink, Lumo, Hull Trains and London North Eastern Railway services:

    
    Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/65n H L Ipb60w S2 S A Q Ya Qqya/aa25ebc3d5d59a01544c84a80e32ff79/2024-06_ C I_ G N_ R R B_ S V G_ D R.pdf