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Stoke-on-Trent Train Station

Stoke-on-Trent

Stoke-on-Trent station
Station Road
Stoke-on-Trent
Staffordshire
ST4 2AA

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Ticket office opening hours:

Monday - Friday - 05:55 to 20:00
Saturday - 06:25 to 19:30
Sunday - 08:55 to 20:30

  • YES Waiting room
  • NO Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Accessibility
    • Accessible Public Telephones No
    • Accessible Taxis No
    • First Class Lounge YES Yes
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter YES Yes
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines No
    • Induction Loop No
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets No
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Impaired Access Staff Help Hours Monday - Friday - 05:30 to 00:00
      Saturday - 05:30 to 23:30
      Sunday - 07:30 to 00:00
    • Accessible Taxis

      By the North end of platform 1

    • Helpline No
    • Step Free Access This station has step-free access to all platforms / the platform
      Coverage: whole Station
    • Step Free Access Coverage Whole Station
  • Restrooms
    • Toilets YES Yes
    • Baby Change YES Yes
    • Toilets Note The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
  • Ticketing Services & Information
    • Oyster Pre-Pay No
    • Pre-Purchase Collection YES Yes
    • Ticket Machine No
    • Customer Service Note Ticket machines can be found in the booking hall.
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: Yes
      Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
  • Ticketing Hours
    • Ticket Office Hours Monday - Friday - 05:55 to 20:00
      Saturday - 06:25 to 19:30
      Sunday - 08:55 to 20:30
  • Station Information
    • ATM YES Yes
    • Baby Change YES Yes
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box YES Yes
    • Shops YES Yes
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley YES Yes
    • Wifi YES Yes
    • Waiting Room YES Yes
    • Lost Property
      Operator Name: Avanti West Coast Lost Property
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note Customers are encouraged to approach a member of station staff with any customer information enquiry. 
    • Information Systems DepartureScreensAnnouncementsArrivalScreens
    • Staffing Level YES Yes
  • Station Seating Areas
    • First Class Lounge Hours Monday - Friday - 05:45 to 21:00
      Saturday - 10:00 to 18:00
      Sunday - 12:00 to 20:00
  • Station Location & Directions
    • Latitude 53.00799558
    • Longitude -2.180988926
  • Priority Lounge Information
    • First Class Lounge: Note

  • Parking
    • Car Parking Details Parking 1:

      For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

      Different rates apply to non rail users, please speak to a member of staff.



      Address:
      Car Park Number 1
      Station Road
      Stoke On Trent
      ST4 2AA

      Operator Name: Avanti West Coast
      Name: Stoke on Trent Car Park 1 ( South End of Platform 1)
      Spaces: 157
      Charges:
      Off-peak: N/A
      PerHour: N/A
      Daily: £12.00
      Weekly: N/A
      Monthly: £132.00
      ThreeMonthly: £374.00
      SixMonthly: N/A
      Annual: £1200.00
      Saturday: £6.00
      Sunday: £6.00
      Note:

      For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

      Different rates apply to non rail users, please speak to a member of staff.



      Number Accessible Spaces: 6
      Cctv: Yes
      Open:
      Monday - Sunday - open 24h
      Url: https://www.nationalrail.co.uk/

      Parking 2:

      For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website. 

      Different rates apply to non rail users, please speak to a member of staff. 



      Address:
      Car Park Number 2
      Station Road
      Stoke On Trent
      ST4 2AA

      Operator Name: Avanti West Coast
      Name: Stoke on Trent Car Park 2 ( North End of Platform 1)
      Spaces: 24
      Charges:
      Off-peak: N/A
      PerHour: N/A
      Daily: £12.00
      Weekly: N/A
      Monthly: £132.00
      ThreeMonthly: £374.00
      SixMonthly: N/A
      Annual: £1200.00
      Saturday: £6.00
      Sunday: £6.00
      Note:

      For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website. 

      Different rates apply to non rail users, please speak to a member of staff. 



      Cctv: Yes
      Open:
      Monday - Sunday - open 24h
      Url: https://www.nationalrail.co.uk/

      Parking 3:

      For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

      Different rates apply to non rail users, please speak to a member of staff. 



      Address:
      Car Park Number 3
      Station Road
      Stoke on Trent
      ST4 2AA

      Operator Name: Avanti West Coast
      Name: Stoke on Trent Car Park 3 ( Adjacent to Platform 2/3)
      Spaces: 308
      Charges:
      Off-peak: N/A
      PerHour: N/A
      Daily: £12.00
      Weekly: N/A
      Monthly: £132.00
      ThreeMonthly: £374.00
      SixMonthly: N/A
      Annual: £1200.00
      Saturday: £6.00
      Sunday: £6.00
      Note:

      For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website. 

      Different rates apply to non rail users, please speak to a member of staff. 



      Number Accessible Spaces: 15
      Accessible Car Park Equipment: Yes
      Cctv: Yes
      Open:
      Monday - Sunday - open 24h
      Url: https://www.nationalrail.co.uk/

  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone No
    • Web Kiosk: Available No
    • Telephone: Usage Type Cards And Coins
  • Dining and Shopping
    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability YES Yes
    • Closed Circuit TV YES Yes
    • Cycle Hire: Note Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here (http://www.bromptonbikehire.com/docks/2323-stoke) for more information.
    • Location all platforms
    • Note

      The cycle hub on Platform 1 has space for 63 cycles.  There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).

      63 spaces in platform 1 cycle hub

      14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)

      12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)

    • Sheltered YES Yes
    • Spaces 88
    • Type
      Compound
      Lockers
      Stands
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/SOT.pdf)
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/
  • Other transportation
    • Cycle Hire YES Yes
    • Rail Replacement Services

      Rail replacement coach services can be found at the front of the station.

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