Stratford (London) Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • Helpline No
  • Helpline Contact Details

    0343 222 1234

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Access Ticket Gate

    Ticket gates are staffed from first to last train

  • Step Free Access

    Accessibility Category A. This station has step-free access to all platforms

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Staff are available to assist from the first to last train.

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Transport for London buses operate from outside the stationInformation to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/static/documents/content/Stratford%20MAP.pdf)

• Cycle Storage
  • Availability No
  • Closed Circuit TV YES Yes
  • Location

    Note that these are Council-owned cycle racks, located outside the front of the station

  • Note

    Cycle racks are available outside the Southern Ticket Hall area which are covered and have CCTV. This is a Westfield facility. 

    There are also various bicycle racks in Meridian Square.

    There is a bicycle rack also located by the Gibbons road entrance

  • Sheltered YES Yes
  • Spaces No
  • Type Stands

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Mail and Express Services
  • Post Box: Note

    Outside the station - Stratford Centre

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Stratford (London) station (http://btwifi.com/find)

• Parking
  • Car Parking Details
    Address:
    Westfield Stratford City, Montifich
    Stratford Shopping Centre multi sto
    
    
    Spaces: 0
    Number Accessible Spaces: 0
    Accessible Spaces Note:

    Car parking is available at Westfield's or Stratford Shopping Centre.

    
    Accessible Car Park Equipment: No
    Cctv: No
    Url: https://www.nationalrail.co.uk/

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    Accessible toilets are available located on Jubilee line concourse - radar key required.

    Toilets also available in the South concourse under the staircase.

• Station Location & Directions
  • Latitude 51.5413741484
  • Longitude -0.0036568449

• Station Seating Areas
  • Seated Area: Note

    Platform 1&2 - Multiple seats available covered under canopy.

    Platform 3&5 - Multiple seats available covered under canopy.

    Platform 6&8 - Multiple seats available covered under canopy.

    Platform 9&10 - Multiple waiting shelters, uncovered seats also available along the platform.

    Platform 10a - Waiting Shelters available

    Platform 11 - Waiting Shelter available

    Platform 12 - Waiting Shelter available

    Jubilee & DLR platforms - Seats available and covered by canopy.

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property
    Operator Name: Tf L Lost property
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note line-height: 17.0240001678467px;0343 222 1234
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Staffing Level YES Yes

• Subway/transit
  • Metro: Availability YES Yes
  • Metro: Note London Underground Central Line and Jubilee Lines and Docklands Light Railway.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:15 to 21:30
    Saturday - 06:15 to 21:30
    Sunday - 06:40 to 21:30

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Tickets can be collected onto Greater Anglia smartcards at this station.

• Other transportation
  • Rail Replacement Services

    Rail replacement bus services for Greater Anglia, London Overground, and Elizabeth Line will depart from:

    Montfichet Road, Bus Stop W, for Eastbound services

    
    Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/1xbacp Ibedo8 J Ca B54 P E R C/de7aeae732c393618b3bb36712f2db8d/ D R_ A_ Stratford_ C R L-064_ C R L-065.pdf