Standalone QTT
Thetford Train Station
Thetford
Thetford station
Station Road
Thetford
Norfolk
IP24 1AH
Ticket office opening hours:
Monday - Friday - 07:00 to 13:30
Saturday - 07:00 to 13:30
Sunday
- NO Waiting room
- YES Ticket machine
- YES Toilet
- YES Impaired Access Staff
Station facilities
-
Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis
- First Class Lounge
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop YES Yes
- Impaired Mobility Set Down No
- National Key Toilets No
- Ramp for Train Access YES Yes
- Wheel chairs Available YES Yes
- Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
-
Impaired Access Staff Help Hours
Monday - Friday - 07:00 to 13:30
Saturday - 07:00 to 13:30 -
Accessible Taxis
Details of nearest taxis are shown on station information poster
- Customer Help Point Help points available on platforms 1 and 2.
- Helpline 1
-
Helpline Contact Details
0800 028 28 78
- Helpline Contact URL https://www.nationalrail.co.uk/
-
Step Free Access
There is step free access from the carpark to Platform 2 (for trains towards Ely and Cambridge) only, with no step free access from the carpark to Platform 1 (for trains towards Norwich) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 1 via a footpath that leads to / from Croxton Road and this is the route that customers with restricted mobility are advised to use, as the other path that leads to / from Station Lane is along an unsurfaced road without a footpath.
This station is a category B2 station according to ORR station classification system: https://www.orr.gov.uk/media/10955
Assistance meeting point is at the ticket office (during opening hours), or alternatively on the platform.
Coverage: partial Station - Step Free Access Coverage No Part of Station
-
Staff Help
Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By calling 0345 600 7245 (option 4)
- By selecting the help button on the ticket machine at this station
- By using one of the two Help Points at this station
-
Helpline Open Note
08:00 - 20:00
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Local bus services
-
Cycle Storage
- Availability 1
- Closed Circuit TV No
-
Location
There are ten cycle stands on Platform 1 (for trains towards Norwich), located underneath the footbridge steps. Another ten cycle stands have been temporarily moved from underneath the footbridge steps on Platform 2 (for trains towards Ely and Cambridge) to the opposite end of the same platform, beyond the main station building.
-
Note
36Sheffield Stand spaces
- Sheltered YES Yes
- Spaces 40
- Type Stands
-
Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet No
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Thetford station (http://btopenzone.hotspot-directory.com )
- Telephone: Usage Type Cards And Coins
-
Parking
-
Car Parking Details
Email: [email protected]
Operator Name: National Car Parks Ltd
Name: Station Car Park
Spaces: 35
Charges:
Off-peak: £3.70
Daily: £3.70
Weekly: £14.00
Monthly: £46.00
ThreeMonthly: £130.00
Annual: £450.00
Saturday: £3.70
Sunday: £3.70
Number Accessible Spaces: 2
Accessible Car Park Equipment: Yes
Cctv: No
Open:
Monday - Friday - open 24h
Saturday - open 24h
Sunday - open 24h
Url: https://www.ncp.co.uk/find-a-car-park/car-parks/thetford-station-g-anglia/
-
Car Parking Details
Email: [email protected]
-
Restrooms
- Toilets YES Yes
- Baby Change No
-
Toilets Note
The female and accessible toilets are located in the station building and are accessed via the waiting room on Platform 1 (for trains towards Norwich). A radar key is not required to access the accessible toilet facility. Male toilets are located on Platform 2 (for trains towards Ely and Cambridge). All toilets at this station are scheduled to be open at the following times:
Weekdays (Mon - Fri) 07:00 : 13:00Saturday 07:00 : 13:00Sunday closed
-
Station Location & Directions
- Latitude 52.41914509
- Longitude 0.745078426
-
Station Information
- ATM No
- Baby Change No
- Bureau De Change No
- Lost Property 1
- Post Box No
- Shops No
- Seated Area YES Yes
- Station Buffet No
- Showers No
- Trolley No
- Wifi YES Yes
- Waiting Room 1
- Lost Property: URL https://www.greateranglia.co.uk/lost-property
- Customer Service Note Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). margin: 0in 0in 0pt; line-height: 16.8pt;Closed on Christmas Day and Boxing Day. margin: 0in 0in 0pt;
- Information Systems DepartureScreensArrivalScreens
- Staffing Level No
-
Ticketing Hours
-
Ticket Office Hours
Monday - Friday - 07:00 to 13:30
Saturday - 07:00 to 13:30
Sunday
-
Ticket Office Hours
Monday - Friday - 07:00 to 13:30
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Ticket Machine YES Yes
- Penalty Fares LE
-
Smartcard Notes
Smartcard Issued: Yes
Smartcard Validator: NoGreater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
-
Other transportation
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Rail Replacement Services
Rail replacement bus services pick up and drop off in the middle of the station car park.
-
Rail Replacement Services
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