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West Malling Train Station

West Malling

West Malling station
Station Approach
off Swan Street
West Malling
Kent
ME19 6HJ

GET DIRECTIONS

Ticket office opening hours:

Monday - Friday - 06:00 to 19:00
Saturday - 07:30 to 14:10
Sunday - 08:15 to 15:30

  • NO Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Accessibility
    • Accessible Public Telephones YES Yes
    • Accessible Taxis No
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter YES Yes
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate No
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available No
    • Impaired Access Staff Help Hours Monday - Friday - 06:00 to 19:00
      Saturday - 07:30 to 14:10
      Sunday - 08:15 to 15:30
    • Accessible Taxis

      Accessible taxis are available to book

    • Accesible Ticket Machine

      On platforms 1 and 2.

    • Booking Office Counter Counters can be raised or lowered to suit all customers
    • Customer Help Point On platform
    • Helpline No
    • Helpline Contact Details 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Helpline Open Note *Helpline closed on Christmas Day
    • National Key Toilets Booking Hall- Available during staffing hours
    • Nearest Stations with Facilities MDE
    • Step Free Access This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to booking hall and side entrance to Platform 1 for services to London. Step free access to Platform 2 for services towards Maidstone and Ashford via side entrance from Station Road North off Lucks Hill. No step free interchange between platforms. Stepped access between platforms via station footbridge.
      Coverage: no Part Of Station
    • Step Free Access Coverage Whole Station
    • Staff Help This station is not continuously staffed please see staffing times for details of when staff assistance is available.
  • Restrooms
    • Toilets YES Yes
    • Baby Change No
    • Toilets Note Booking Hall- Available during staffing hours
  • Ticketing Services & Information
    • Oyster Pre-Pay No
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Customer Service Note On way in to access trains
    • Penalty Fares SE
    • Smartcard Notes Smartcard Issued: Yes
      Smartcard Validator: No

       Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

  • Ticketing Hours
    • Ticket Office Hours Monday - Friday - 06:00 to 19:00
      Saturday - 07:30 to 14:10
      Sunday - 08:15 to 15:30
  • Station Information
    • ATM No
    • Baby Change No
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box No
    • Shops No
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley No
    • Wifi No
    • Waiting Room No
    • Lost Property Phone number: 0345 322 7021

      Operator Name: Southeastern Customer Services
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note 0345 322 7021
    • Information Systems DepartureScreensAnnouncementsArrivalScreens
    • Lost Property Number 0345 322 7021
    • Staffing Level YES Yes
  • Station Location & Directions
    • Latitude 51.29201798
    • Longitude 0.418657268
  • Parking
    • Car Parking Details Email: general.enquiries@apcoa.com
      Phone number: 0330 333 9232

      Operator Name: A P C O A Parking
      Name: Station Car Park
      Spaces: 164
      Charges:
      Off-peak: £4.80
      PerHour: N/A
      Daily: £5.30
      Weekly: £24.80
      Monthly: £91.80
      ThreeMonthly: £274.40
      SixMonthly: £547.90
      Annual: £957.50
      Saturday: £1.50
      Sunday: £2.80
      Note:

      From 1st June - new off peak evening rate (after 18:00) - £1.50



      Number Accessible Spaces: 7
      Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
      Cctv: Yes
      Open:
      Monday - Friday - open 24h
      Saturday - open 24h
      Sunday - open 24h
      Url: https://www.nationalrail.co.uk/
  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around West Malling station (http://btopenzone.hotspot-directory.com)
    • Telephone: Usage Type Cards And Coins
  • Dining and Shopping
    • Dining & Shopping: Shops No
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability YES Yes
    • Closed Circuit TV No
    • Location Platform 1
    • Note You may leave your cycle in the rack provided however you do so at your own risk.
    • Sheltered YES Yes
    • Spaces 64
    • Type Stands
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/WMA.pdf)
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/
  • Taxi Information
    • Availability YES Yes
    • Note front of station
  • Other transportation
    • Rail Replacement Services

      Station Road.

      Please note a mini bus operates between West Malling and East Malling 

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