Electric mobility scooters and e-scooters

We recognise that mobility scooters come in a variety of shapes and sizes and we try to accommodate these on board our trains if they fit within the dimensions shown below. All of our trains have a legally compatible wheelchair space, however there is a limitation on the footprint available to allow access to this space.  In the situation where the wheelchair or mobility scooter is larger than these dimensions then unfortunately these will not be able to access the coach from the vestibule area.

Our on train staff will help customers to board our trains and provide assistance throughout the journey. We work closely with station operators to ensure a joined up journey experience and we recommend that wherever possible customers needing assistance should pre-book in advance.

Wheelchair and mobility scooter users can use the designated wheelchair spaces within the following coaches:

• Coach F (Standard)
• Coach E (First Class)

We are able to accommodate wheelchairs and scooters within the following dimensions:

• 70cm wide
• 120cm in length
• 300kg maximum weight including passenger

We can also convey folding mobility scooters as luggage as long as these can be lifted by accompanying persons.

Currently it is illegal for privately-owned e-scooters and e-unicycles to be used on public roads or in other public places therefore Grand Central will not convey these items on our trains.