Strike & Disruption Information
The latest Information around strikes and disruption
Strike dates and information:
ASLEF and RMT have announced planned strike action on Wednesday 1st and Friday 3rd February, this action will not affect Grand Central operations and we expect to run a full service on both of these dates. Book your seats to travel today.
Dates affected by engineering can be found here.
We will continue to provide our Passenger Assist Support during the strike action, please visit our dedicated page to find out more information.
- If your journey is affected
- If you have purchased an Advance ticket with Grand Central for the 1st or 3rd February normal Advance purchase rules will apply unless your journey includes a leg on an affected operator. Please contact your point of purchase for additional information.
- How to request a refund
- You can request a refund from your point of purchase, for the disrupted service and for the return leg of your journey if your plans changed due to the strike action.
- If you need a refund for your ticket and it was purchased through the Grand Central Website or app, contact our Refunds team via email at firstname.lastname@example.org, attach your booking reference number (beginning B-GRANDCNTRL or MOTO) and a scanned copy of your tickets; or by contacting us at 0345 603 4852 (option 4, then option 2).
We strongly recommend you have a seat reservation for any Grand Central services otherwise you may have to stand for the duration of your journey. For service disruption information during strike periods please visit the National Rail Enquiries website here. You can also use the check your journey tool on that page which will alert you of any known disruption on your route.