Travel with confidence
Last update - 12/09/2021
Our teams have been working hard to make sure you can travel with confidence on our trains when we're running - just take a look at what we've been up to in this video:
We want you to feel relaxed and comfortable during your journey with us, which is why we strongly recommend that all passengers plan ahead and make a seat reservation before you travel. If you booked an Advance ticket with us, these come with a mandatory seat reservation, so you won't need to worry. However, if you booked any other ticket type you may need to make a seat reservation before you travel - especially if you're travelling with friends or family. To make a seat reservation (subject to availability), contact our Customer Relations team on 0345 603 4852 (Option 3, then option 1). With services now available to book up to six months in advance, it's even easier for you to plan ahead and take advantage of our lowest fares and we'll keep you up to date with how busy each of our services are with our seat availability updates.
Remember that you can book with confidence and change any Grand Central ticket without a fee (even our Advance tickets) and booking in advance can save you up to 87% versus on-the-day travel! Purchased a ticket to travel with a different operator? Don't worry, you can book with confidence knowing that if your plans change, you'll be able to change that ticket without a fee too - and we're providing this promise throughout 2021 (ends 31 December 2021).
- Extensively cleaning trains and stations
- Ventilating trains to refresh air
- Helping with hygiene
- Improving information about journeys and trains
- We ask that customers please wear a face covering out of respect for others, unless exempt
We regularly publish details of our quietest services, which we recommend travelling on for maximum comfort, these can be found on our Seat Availability page.
Clear information on which seats can be occupied
Labelling and signposting